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[Solved] Crashes upon opening
Posted: Sat Jan 12, 2019 6:58 pm
by lisakeller
I have been using Openoffice for years with my Mac without any issues; however, recently I have not been able to get the program to open. It crashes every time. I have reinstalled it with no change. I am running Mac High Sierrra and am using Openoffice version 4.1.6. Any suggestions would be welcome since I cannot access any of the documents I created
Re: CRASHES UPON OPENING
Posted: Sat Jan 12, 2019 7:07 pm
by RoryOF
Try deleting or renaming your OO User profile. A Reinstall does not do this. Details of the OO User profile are given in
[Tutorial] The OpenOffice User Profile
Re: CRASHES UPON OPENING
Posted: Sat Jan 12, 2019 7:17 pm
by lisakeller
I am unable to find the user profile on my mac. I can Find Open Office but nothing more specific
Re: CRASHES UPON OPENING
Posted: Sat Jan 12, 2019 7:21 pm
by RoryOF
You should probably read the tutorial again.
Re: CRASHES UPON OPENING
Posted: Sat Jan 12, 2019 7:24 pm
by lisakeller
When I go to library and then applications support OO does not show up as an option
Re: CRASHES UPON OPENING
Posted: Sat Jan 12, 2019 7:26 pm
by RoryOF
Read the tutorial.
Re: Crashes upon opening
Posted: Sat Jan 12, 2019 11:46 pm
by MrProgrammer
Hi, and welcome to the forum.
lisakeller wrote:I am unable to find the user profile on my mac.
[Tutorial] Mac FAQ Q02/A02
lisakeller wrote:It crashes every time.
Does it work on the Guest User account?
Q28/A28
lisakeller wrote:I have been using Openoffice for years with my Mac without any issues
Did you upgrade your Mac?
Q15/A15 and Q39/A39
lisakeller wrote:It crashes every time.
If A02, A28, A15, and A39 don't help, review other topics in this forum to see if they match your symptoms. If so, try any solutions you find.
If this solved your problem please go to your first post use the Edit button and add [Solved] to the start of the title. You can select the green checkmark icon at the same time.
Re: Crashes upon opening
Posted: Mon Jan 14, 2019 5:46 pm
by Stef_59M
I've got the same problems as Lisa.
a) OO was a first install on my new machine
b) it was "activated" by using crtl open
c) in the applications folder there is no OO - hence no profile
d) I went through the installation procedure 3 times to be sure there was no error in the process - same result 3 times
Any ideas?
Re: Crashes upon opening
Posted: Mon Jan 14, 2019 7:03 pm
by John_Ha
Stef_59M wrote:I've got the same problems as Lisa.
Read the tutorial.
Re: Crashes upon opening
Posted: Tue Jan 15, 2019 3:03 pm
by lisakeller
I finally figured it out. I had not realized that "Go" was at the top bar when I clicked on the Finder. Thank you all for your help... I finally got OO to run properly