An important data file lost during botched update

Issues installing under the Mac OSX - X11 - Aqua

An important data file lost during botched update

Postby eminch » Sat Aug 18, 2018 1:07 pm

Wed Aug 15 I got notification an update to OO was available. I had never had problems with this before, it always updated seamlessly and opened again with unchanged state in all my documents: even if I had left some unsaved and open it recovered them seamlessly. But this time the update seemed to fail, as I still have 4.1.2. And when it came up again, a spreadsheet containing my exercise logs since 2012 was missing. When I try to open it (it is still on the "Recent Documents" menu), OO reports "File not found". If I restart OO, I am offered the option of recovering it, but when I click "Start Recovery" I get "Recovery failed".

When I try to redo the update with "Check for updates", I get "Checking for an update failed." followed by "Error reading data from the Internet. Server error message: ."

Any ideas what I did wrong, and how I can get my log back?
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Re: An important data file lost during botched update

Postby robleyd » Sat Aug 18, 2018 2:59 pm

Have you tried using whatever facility MacOS offers - Finder? - to search the filesystem for your document? It is extremely unlikely that upgrading any application will remove files you have created using that application.
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Re: An important data file lost during botched update

Postby RoryOF » Sat Aug 18, 2018 3:13 pm

eminch wrote:Wed Aug 15 I got notification an update to OO was available. I had never had problems with this before, it always updated seamlessly and opened again with unchanged state in all my documents: even if I had left some unsaved and open it recovered them seamlessly


I'm not a Mac user, but OO performing an automatic update seems peculiar to me. My experience is that one has to download the entire package, and then manually perform an update. Can you please post the URL from which you downloaded?
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Re: An important data file lost during botched update

Postby MrProgrammer » Sat Aug 18, 2018 3:41 pm

eminch wrote:I had never had problems with this before, it always updated seamlessly and opened again with unchanged state in all my documents: even if I had left some unsaved and open it recovered them seamlessly.
Updating any software while it's running is not a good idea because the update may fail. Performing any type of computer maintenance while you have documents open is not a good idea, even if this has worked OK for you in the past. I suggest you close all documents and quit OpenOffice before stopping/sleeping your computer and before performing any type of hardware/software maintenance. Also note that it is common to lose data if documents are open and a laptop shuts down after warnings about low battery are not heeded.

eminch wrote:and how I can get my log back?
[Tutorial] Mac FAQ Q23/A23 Q24/A24

eminch wrote:When I try to redo the update with "Check for updates", I get "Checking for an update failed." followed by "Error reading data from the Internet. Server error message: ."
Q03/A03

If this solved your problem please go to your first post use the Edit button and add [Solved] to the start of the title. You can select the green checkmark icon at the same time.
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Re: An important data file lost during botched update

Postby robleyd » Sat Aug 18, 2018 3:48 pm

The update error has been reported as a bug - please see [Issue] Check for Updates feature fails
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Re: An important data file lost during botched update

Postby John_Ha » Sat Aug 18, 2018 5:03 pm

eminch wrote:it always [previously] updated seamlessly and opened again with unchanged state in all my documents: even if I had left some unsaved and open it recovered them seamlessly.

Never risk doing any update with any application open - you are asking begging, on bended knees, for trouble.

eminch wrote:But this time the update seemed to fail, as I still have 4.1.2. And when it came up again, a spreadsheet containing my exercise logs since 2012 was missing.

Forget the update - find your file. Use MacOS Search to search for all *.of? files, or *.odt, *.ods etc. Use MacOS to search for a word inside the "lost" file - eg if the file contains the word zebra in it, then search for zebra - it will find all files with zebra in their name or with zebra inside the file.

eminch wrote:When I try to open it (it is still on the "Recent Documents" menu), OO reports "File not found"

So the file cannot be found at its original location which AOO has remembered. Use MacOS Search to search for all *.of? files.

eminch wrote:When I try to redo the update with "Check for updates", I get "Checking for an update failed." followed by "Error reading data from the Internet. Server error message: ."

Download from http://www.openoffice.org/download/index.html and install it.

eminch wrote:Any ideas what I did wrong

You did not save your file before doing the update. Never do that.

eminch wrote:how I can get my log back?

Get it from the backup you take each day. You don't take any backups? What do you expect?!!

See [Tutorial] How to find and un-delete AOO temporary files for

a) detailed instructions on how to recover your file as it was when you last opened or saved it, or as it was when it was last saved with AutoRecovery;

b) how to find previous versions of the file in the folder it is located in, but which have since been deleted;

c) how to un-delete the temporary files AOO wrote while you were editing the file, and then deleted. This will recover your file as it was when you last opened or you last saved it and is probably your best hope.

Showing that a problem has been solved helps others searching so, if your problem is now solved, please view your first post in this thread and click the Edit button (top right in the post) and add [Solved] in front of the subject.
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Re: An important data file lost during botched update

Postby eminch » Sat Aug 18, 2018 11:58 pm

robleyd wrote:Have you tried using whatever facility MacOS offers - Finder? - to search the filesystem for your document? It is extremely unlikely that upgrading any application will remove files you have created using that application.


Yes, thanks, I did think of that, and searched using Spotlilght for "Xlog", which returned only a hit on Xlog.xslx from 2014.
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Re: An important data file lost during botched update

Postby eminch » Sun Aug 19, 2018 12:02 am

RoryOF wrote:
eminch wrote:Wed Aug 15 I got notification an update to OO was available. I had never had problems with this before, it always updated seamlessly and opened again with unchanged state in all my documents: even if I had left some unsaved and open it recovered them seamlessly


I'm not a Mac user, but OO performing an automatic update seems peculiar to me. My experience is that one has to download the entire package, and then manually perform an update. Can you please post the URL from which you downloaded?


The update isn't automatically invoked--I do have to click to initiate it--but once it begins, OO is shut down, the files are saved in some temporary form (i.e., even open unsaved files are saved for recovery after update), and the download and install proceeds, after which OO is restarted and the open files are re-opened. Usually. This time, there was no OO update and all but one open files were re-opened, the missing one disappeared.
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