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Save the crashing!!
Posted: Wed Jun 13, 2018 7:10 pm
by Chrisnut
Hi All
Please can someone help. My Mac OS X El Capitan version 10.11.6 has started crashing every time I hit the save button when using open office 4. The dreaded spinning beachball comes up and all I can do to continue is force quit. I have tried cmd+s and also clicking on file/save as, but either way the ball appears and I have to force quit losing the document. This has only started this week and I do not think I have done anything different.
Is there a simple way I can fix things as I am desperate to get working and save documents.
Many thanks in advance for your valued advice
Re: save the crashing!!
Posted: Wed Jun 13, 2018 8:32 pm
by RusselB
It sounds like this might be due to a corrupt user profile,
Please check Q02/A02 and Q15/A15 in the
Mac FAQ
Re: save the crashing!!
Posted: Thu Jun 14, 2018 1:01 pm
by John_Ha
Does it do it with every file? or with just one file?
Incidentally, it is not a crash, where the program exits. It is a hang, where the program is still there but stops responding.
Re: save the crashing!!
Posted: Thu Jun 14, 2018 8:15 pm
by Chrisnut
John_Ha wrote:Does it do it with every file? or with just one file?
Incidentally, it is not a crash, where the program exits. It is a hang, where the program is still there but stops responding.
I have tried saving a few documents but as soon as I press "save as" or cmd+s, it HANGS (thanks for the explanation)
Re: save the crashing!!
Posted: Thu Jun 14, 2018 8:33 pm
by John_Ha
I assume you have rebuilt your profile and that did not fix it.
1. Reboot - does it fix it?
2. Download test.odt and save it to your desktop. Open it, make an edit and try saving it to your desktop. Does it save OK?
3. What happens if you leave the hanging program for several minutes? Does it eventually save?
Re: save the crashing!!
Posted: Thu Jun 14, 2018 8:42 pm
by Chrisnut
John_Ha wrote:I assume you have rebuilt your profile and that did not fix it.
1. Reboot - does it fix it?
2. Download test.odt and save it to your desktop. Open it, make an edit and try saving it to your desktop. Does it save OK?
3. What happens if you leave the hanging program for several minutes? Does it eventually save?
Thanks for your response john_ha. I have just tried quitting open office and then opening it again. It now seems to have let me save a document (hurrah!) I am rather useless at working on computers so struggle with even the easiest of tasks! I will try saving a few things and see how it goes but with yours and others advice it may now be sorted???? (fingers crossed)