OO crashes when I double click on an odt file on my Mac

Issues installing under the Mac OSX - X11 - Aqua

OO crashes when I double click on an odt file on my Mac

Postby SlvrLdy » Fri May 19, 2017 12:48 am

Hello:
When I try to open my odt file from the finder window, and I double click, I get this message:
Open Officer quit unexpectedly.
Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.
When I click Reopen, it just gives me the same error message.
I can download and install the program again and it will work for that one time, however, the next day when I go to double click again, it crashes before opening.
I can't remember if anything else has changed before this problem started.
I'm working on a MacBook Pro with El capitan (10.11.6) and my version of Open Office is 4.1.3
Thanks...
Open Office 4.1.3 operating on a Mac with 10.11.6
SlvrLdy
 
Posts: 13
Joined: Mon May 10, 2010 9:45 pm

Re: OO crashes when I double click on an odt file on my mac

Postby John_Ha » Fri May 19, 2017 1:06 am

Is it the Mac equivalent of multiple instances of soffice.exe / soffice.bin? See [Issue] OOo hangs with multiple soffice.exe in Task Manager

Search the forum with Mac crash and you will find posts like Mac OS Sierra 10.12 - All OpenOffice programmes crash.
AOO 4.1.4, Windows 7 Home 64 bit

See the Writer Manual, the Writer FAQ, the Writer Tutorials and the up to date Writer guide for information. Click the Help button on a pop-up window for extensive help on that function.
John_Ha
Volunteer
 
Posts: 4631
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: OO crashes when I double click on an odt file on my mac

Postby SlvrLdy » Sat May 20, 2017 12:24 am

Thank you for the reminders. I did search as well as I knew how.
I did restart my mac in safe mode and it does the same thing.
I'm reluctant to try to translate PC instructions into Mac operations, so I guess I will go to the Mac Forum.
In the meantime, here is the report that OO sends to Apple when this happens. I don't understand it, but does it make sense to anyone else?
Thank again

Code: Select all   Expand viewCollapse view
Process:               soffice [471]
Path:                  /Applications/OpenOffice.app/Contents/MacOS/soffice
Identifier:            org.openoffice.script
Version:               4.1.3 (???)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           soffice [471]
User ID:               501

Date/Time:             2017-05-19 16:22:23.739 -0600
OS Version:            Mac OS X 10.11.6 (15G1421)
Report Version:        11
Anonymous UUID:        E474190D-C35C-745D-FC1E-23002299E71A

Sleep/Wake UUID:       E7F47FF1-12A4-438D-B080-B4B0D51B2E2F

Time Awake Since Boot: 550 seconds
Time Since Wake:       450 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

VM Regions Near 0:
-->
    __TEXT                 0000000107b01000-0000000107b02000 [    4K] r-x/rwx SM=COW  bԞ [/Applications/OpenOffice.app/Contents/MacOS/soffice]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libvcl.dylib                     0x0000000112d828db -[VCL_NSApplication screenParametersChanged:] + 27
1   com.apple.CoreFoundation         0x00000001089d3b1c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
2   com.apple.CoreFoundation         0x00000001089d3aaf ___CFXRegistrationPost_block_invoke + 63
3   com.apple.CoreFoundation         0x00000001089d3a27 _CFXRegistrationPost + 407
4   com.apple.CoreFoundation         0x00000001089d3792 ___CFXNotificationPost_block_invoke + 50
5   com.apple.CoreFoundation         0x0000000108990542 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922
6   com.apple.CoreFoundation         0x000000010898f795 _CFXNotificationPost + 693
7   com.apple.Foundation             0x000000010990a17a -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
8   com.apple.AppKit                 0x000000011483c08b -[NSApplication _reactToScreenInvalidationImmediately:] + 383
9   com.apple.AppKit                 0x000000011483bedc __44-[NSApplication _reactToScreenInvalidation:]_block_invoke + 59
10  com.apple.CoreFoundation         0x00000001089dd40c __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 12
11  com.apple.CoreFoundation         0x00000001089bcc65 __CFRunLoopDoBlocks + 341
12  com.apple.CoreFoundation         0x00000001089bc9cb __CFRunLoopRun + 2347
13  com.apple.CoreFoundation         0x00000001089bbe38 CFRunLoopRunSpecific + 296
14  com.apple.HIToolbox              0x0000000109374935 RunCurrentEventLoopInMode + 235
15  com.apple.HIToolbox              0x0000000109374677 ReceiveNextEventCommon + 184
16  com.apple.HIToolbox              0x00000001093745af _BlockUntilNextEventMatchingListInModeWithFilter + 71
17  com.apple.AppKit                 0x0000000114468df6 _DPSNextEvent + 1067
18  com.apple.AppKit                 0x0000000114468226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454
19  com.apple.AppKit                 0x000000011445cd80 -[NSApplication run] + 682
20  com.apple.AppKit                 0x0000000114426368 NSApplicationMain + 1176
21  libvcl.dylib                     0x0000000112ab3cf7 ImplSVMainHook(unsigned char*) + 183
22  libvcl.dylib                     0x0000000112af5f81 SVMain() + 17
23  libsofficeapp.dylib              0x000000010821c828 soffice_main + 136
24  org.openoffice.script            0x0000000107b01eb0 main + 16
25  org.openoffice.script            0x0000000107b01e94 start + 52

Thread 1:
0   libsystem_kernel.dylib           0x000000010871ddb6 __psynch_cvwait + 10
1   libsystem_pthread.dylib          0x0000000108885728 _pthread_cond_wait + 767
2   libuno_sal.dylib.3               0x0000000108033b73 0x108006000 + 187251
3   libsystem_pthread.dylib          0x000000010888499d _pthread_body + 131
4   libsystem_pthread.dylib          0x000000010888491a _pthread_start + 168
5   libsystem_pthread.dylib          0x0000000108882351 thread_start + 13

Thread 2:
0   libsystem_kernel.dylib           0x000000010871e5e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib          0x0000000108884578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib          0x0000000108882341 start_wqthread + 13

Thread 3:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib           0x000000010871eefa kevent_qos + 10
1   libdispatch.dylib                0x00000001084ea165 _dispatch_mgr_invoke + 216
2   libdispatch.dylib                0x00000001084e9dcd _dispatch_mgr_thread + 52

Thread 4:
0   libsystem_kernel.dylib           0x000000010871e5e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib          0x0000000108884578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib          0x0000000108882341 start_wqthread + 13

Thread 5:
0   libsystem_kernel.dylib           0x000000010871e5e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib          0x0000000108884578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib          0x0000000108882341 start_wqthread + 13

Thread 6:
0   libsystem_kernel.dylib           0x000000010871e5e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib          0x0000000108884578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib          0x0000000108882341 start_wqthread + 13

Thread 7:
0   libsystem_kernel.dylib           0x000000010871e5e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib          0x0000000108884578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib          0x0000000108882341 start_wqthread + 13

Thread 8:
0   libsystem_kernel.dylib           0x000000010871e5e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib          0x0000000108884578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib          0x0000000108882341 start_wqthread + 13

Thread 9:
0   libsystem_kernel.dylib           0x000000010871e5e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib          0x0000000108884578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib          0x0000000108882341 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x00007fdb51c22ce0  rbx: 0x0000000112eb4038  rcx: 0x00007fdb51d433a8  rdx: 0x00007fdb51c5a960
  rdi: 0x0000000000000000  rsi: 0x0000000112de4b05  rbp: 0x00007fff580fc870  rsp: 0x00007fff580fc850
   r8: 0x0000000080000000   r9: 0x000000000000000c  r10: 0x00000000ffffffff  r11: 0x0000000112d828c0
  r12: 0x00007fdb51c5a960  r13: 0x00007fdb51d43360  r14: 0x00007fdb51d433a0  r15: 0x0000000000000000
  rip: 0x0000000112d828db  rfl: 0x0000000000010246  cr2: 0x0000000000000000
 
Logical CPU:     0
Error Code:      0x00000004
Trap Number:     14


Binary Images:
       0x107b01000 -        0x107b01ff7 +org.openoffice.script (4.1.3 - ???) <98007129-9B47-3656-B162-E70E54E9AF99> /Applications/OpenOffice.app/Contents/MacOS/soffice
       0x107b04000 -        0x107e6f657  libobjc.A.dylib (680) <D55D5807-1FBE-32A5-9105-44D7AFE68C27> /usr/lib/libobjc.A.dylib
       0x107f53000 -        0x107fa6ff7  libc++.1.dylib (120.1) <8FC3D139-8055-3498-9AC5-6467CB7F4D14> /usr/lib/libc++.1.dylib
       0x108006000 -        0x1081a6ff7 +libuno_sal.dylib.3 (0) <62E5740F-79E7-311F-BF9A-061080782C83> /Applications/OpenOffice.app/Contents/MacOS/libuno_sal.dylib.3
       0x1081eb000 -        0x108250ff7 +libsofficeapp.dylib (0) <2D803BFA-49F7-3DDF-8BA0-81EB33762C64> /Applications/OpenOffice.app/Contents/MacOS/libsofficeapp.dylib
       0x10828e000 -        0x1082dcff7  libstdc++.6.dylib (104.1) <76E2AFB1-07E5-3F19-B692-F6E21B7E470D> /usr/lib/libstdc++.6.dylib
       0x108348000 -        0x108349ffb  libSystem.B.dylib (1226.10.1) <012548CD-614D-3AF0-B3B1-676F427D2CD6> /usr/lib/libSystem.B.dylib
       0x108353000 -        0x108399ff7  libauto.dylib (186) <999E610F-41FC-32A3-ADCA-5EC049B65DFB> /usr/lib/libauto.dylib
       0x1083b2000 -        0x1083dcff7  libc++abi.dylib (307.2) <922EFB36-0E9E-315B-8270-E81AC43472C0> /usr/lib/libc++abi.dylib
       0x1083f0000 -        0x1083f1fff  libDiagnosticMessagesClient.dylib (100) <4243B6B4-21E9-355B-9C5A-95A216233B96> /usr/lib/libDiagnosticMessagesClient.dylib
       0x1083fa000 -        0x1083fefff  libcache.dylib (75) <9548AAE9-2AB7-3525-9ECE-A2A7C4688447> /usr/lib/system/libcache.dylib
       0x108406000 -        0x108411ff7  libcommonCrypto.dylib (60075.50.1) <93732261-34B4-3914-B7A2-90A81A182DBA> /usr/lib/system/libcommonCrypto.dylib
       0x10841f000 -        0x10841fff7 +cl_kernels (???) <BBB7C599-FD7B-4E84-B747-AB2EA292BC51> cl_kernels
       0x108421000 -        0x108428ff7  libcompiler_rt.dylib (62) <A13ECF69-F59F-38AE-8609-7B731450FBCD> /usr/lib/system/libcompiler_rt.dylib
       0x108439000 -        0x108441fff  libcopyfile.dylib (127) <A48637BC-F3F2-34F2-BB68-4C65FD012832> /usr/lib/system/libcopyfile.dylib
       0x10844b000 -        0x1084c2feb  libcorecrypto.dylib (335.50.1) <B5C05FD7-A540-345A-87BF-8E41848A3C17> /usr/lib/system/libcorecrypto.dylib
       0x1084e2000 -        0x10850ffff  libdispatch.dylib (501.40.12) <C7499857-61A5-3D7D-A5EA-65DCC8C3DF92> /usr/lib/system/libdispatch.dylib
       0x10853e000 -        0x108541ffb  libdyld.dylib (360.22) <F103B2FB-D383-38CB-992A-E16BDCB00A03> /usr/lib/system/libdyld.dylib
       0x10854c000 -        0x10854cff7  libkeymgr.dylib (28) <8371CE54-5FDD-3CE9-B3DF-E98C761B6FE0> /usr/lib/system/libkeymgr.dylib
       0x108553000 -        0x108553ff7  liblaunch.dylib (765.50.8) <834ED605-5114-3641-AA4D-ECF31B801C50> /usr/lib/system/liblaunch.dylib
       0x10855d000 -        0x108562ff7  libmacho.dylib (875.1) <318264FA-58F1-39D8-8285-1F6254EE410E> /usr/lib/system/libmacho.dylib
       0x108569000 -        0x10856afff  com.apple.TrustEvaluationAgent (2.0 - 25) <0239494E-FEFE-39BC-9FC7-E251BA5128F1> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
       0x108570000 -        0x108572ff7  libquarantine.dylib (80) <0F4169F0-0C84-3A25-B3AE-E47B3586D908> /usr/lib/system/libquarantine.dylib
       0x10857e000 -        0x10857fffb  libremovefile.dylib (41) <552EF39E-14D7-363E-9059-4565AC2F894E> /usr/lib/system/libremovefile.dylib
       0x108589000 -        0x1085a0ff7  libsystem_asl.dylib (323.50.1) <41F8E11F-1BD0-3F1D-BA3A-AA1577ED98A9> /usr/lib/system/libsystem_asl.dylib
       0x1085af000 -        0x1085b0fff  libsystem_blocks.dylib (65) <1244D9D5-F6AA-35BB-B307-86851C24B8E5> /usr/lib/system/libsystem_blocks.dylib
       0x1085b5000 -        0x1085b6ff7  libodfde.dylib (23) <F84CB160-D638-3190-B6F5-A262E9AF09F6> /usr/lib/libodfde.dylib
       0x1085bc000 -        0x108649fef  libsystem_c.dylib (1082.60.1) <28733D22-553E-3CBC-8D2C-EDCEB46E46AF> /usr/lib/system/libsystem_c.dylib
       0x108676000 -        0x108678ff7  libsystem_configuration.dylib (802.40.13) <3DEB7DF9-6804-37E1-BC83-0166882FF0FF> /usr/lib/system/libsystem_configuration.dylib
       0x108683000 -        0x108685fff  libsystem_coreservices.dylib (19.2) <1B3F5AFC-FFCD-3ECB-8B9A-5538366FB20D> /usr/lib/system/libsystem_coreservices.dylib
       0x10868f000 -        0x1086a6ff7  libsystem_coretls.dylib (83.40.5) <C90DAE38-4082-381C-A185-2A6A8B677628> /usr/lib/system/libsystem_coretls.dylib
       0x1086b4000 -        0x1086bcffb  libsystem_dnssd.dylib (625.60.4) <80189998-32B0-316C-B5C5-53857486713D> /usr/lib/system/libsystem_dnssd.dylib
       0x1086c5000 -        0x1086eefff  libsystem_info.dylib (477.50.4) <FAA9226D-64DE-3769-A6D8-6CABA4B7FF4D> /usr/lib/system/libsystem_info.dylib
       0x108707000 -        0x108725ff7  libsystem_kernel.dylib (3248.60.11.4.1) <8448646C-0017-3F77-BB84-75188CC0AC7F> /usr/lib/system/libsystem_kernel.dylib
       0x10873c000 -        0x10876bffb  libsystem_m.dylib (3105) <08E1A4B2-6448-3DFE-A58C-ACC7335BE7E4> /usr/lib/system/libsystem_m.dylib
       0x10877c000 -        0x108798ff7  libsystem_malloc.dylib (67.40.1) <5748E8B2-F81C-34C6-8B13-456213127678> /usr/lib/system/libsystem_malloc.dylib
       0x1087a3000 -        0x108809ff7  libsystem_network.dylib (583.50.1) <B52DAB73-92DC-3DA7-B9F4-B899D66445C1> /usr/lib/system/libsystem_network.dylib
       0x108842000 -        0x10884afff  libsystem_networkextension.dylib (385.40.36) <66095DC7-6539-38F2-95EE-458F15F6D014> /usr/lib/system/libsystem_networkextension.dylib
       0x10885a000 -        0x108863ff3  libsystem_notify.dylib (150.40.1) <D48BDE34-0F7E-34CA-A0FF-C578E39987CC> /usr/lib/system/libsystem_notify.dylib
       0x10886e000 -        0x108876fef  libsystem_platform.dylib (74.40.2) <29A905EF-6777-3C33-82B0-6C3A88C4BA15> /usr/lib/system/libsystem_platform.dylib
       0x108881000 -        0x10888aff7  libsystem_pthread.dylib (138.10.4) <3DD1EF4C-1D1B-3ABF-8CC6-B3B1CEEE9559> /usr/lib/system/libsystem_pthread.dylib
       0x10889f000 -        0x1088a2fff  libsystem_sandbox.dylib (460.60.2) <2A68B39C-B786-3A05-87A2-56E688469FB8> /usr/lib/system/libsystem_sandbox.dylib
       0x1088ac000 -        0x1088adfff  libsystem_secinit.dylib (20) <32B1A8C6-DC84-3F4F-B8CE-9A52B47C3E6B> /usr/lib/system/libsystem_secinit.dylib
       0x1088b3000 -        0x1088c4ff7  libsystem_trace.dylib (201.10.3) <E9311C03-9E61-3B13-AF3F-A64956FFF269> /usr/lib/system/libsystem_trace.dylib
       0x1088d6000 -        0x1088d6ff7  libunc.dylib (29) <DDB1E947-C775-33B8-B461-63E5EB698F0E> /usr/lib/system/libunc.dylib
       0x1088dc000 -        0x1088e1ff3  libunwind.dylib (35.3) <F6EB48E5-4D12-359A-AB54-C937FBBE9043> /usr/lib/system/libunwind.dylib
       0x1088eb000 -        0x108914ff7  libxpc.dylib (765.50.8) <54D1328E-054E-3DAA-89E2-375722F9D18F> /usr/lib/system/libxpc.dylib
       0x108933000 -        0x108da9ff7  com.apple.CoreFoundation (6.9 - 1259) <51D1F34F-9FEC-3EF2-8382-2D13D75F845A> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
       0x109028000 -        0x109028fff  com.apple.Carbon (154 - 157) <8F6ED602-5943-3E29-A793-BC331E2C183D> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
       0x10902f000 -        0x10902ffff  com.apple.CoreServices (728.13 - 728.13) <E3DFECD2-ECEA-3242-972D-95B9646B57B8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
       0x109034000 -        0x109241fff  libicucore.A.dylib (551.51.4) <3899B146-3840-3D4A-8C4A-FE391D5D25C7> /usr/lib/libicucore.A.dylib
       0x109309000 -        0x10931aff7  libz.1.dylib (61.20.1) <B3EBB42F-48E3-3287-9F0D-308E04D407AC> /usr/lib/libz.1.dylib
       0x109325000 -        0x109329fff  com.apple.CommonPanels (1.2.6 - 96) <4AE7E5AE-55B3-37FA-9BDE-B23147ADA2E9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
       0x109337000 -        0x10933aff7  com.apple.help (1.3.3 - 46) <35DA4D48-0BC2-35A1-8D7C-40905CDF4F64> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
       0x109344000 -        0x109639fff  com.apple.HIToolbox (2.1.1 - 807.2) <36413C45-36AF-34EF-9C0E-F18B31D1E565> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
       0x1097b9000 -        0x1097befff  com.apple.ImageCapture (9.0 - 9.0) <ACECF0B7-7D92-3A22-BF47-E8FADF4C5378> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
       0x1097d5000 -        0x10986afff  com.apple.ink.framework (10.9 - 214) <1F76CF36-3F79-36B8-BC37-C540AF34B338> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
       0x10989f000 -        0x1098b8fff  com.apple.openscripting (1.7.1 - 169.1) <36EBF6A7-334A-3197-838F-E8C7B27FCDBB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
       0x1098ce000 -        0x1098cfff3  com.apple.print.framework.Print (10.0 - 266) <3E85F70C-D7D4-34E1-B88A-C1F503F99CDA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
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       0x1098f9000 -        0x1098f9fff  com.apple.ApplicationServices (48 - 48) <ADD57D3A-142F-3EF5-BFD8-EACD82164884> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
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       0x109eeb000 -        0x10b151ff3  com.apple.CoreGraphics (1.600.0 - 960.7) <61850A83-03A8-33D0-8A9B-3DC57177DFB3> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
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       0x10b472000 -        0x10b63bff7  com.apple.ImageIO.framework (3.3.0 - 1460) <5941D3B1-E38E-3593-8026-4FE56313259D> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
       0x10b6d7000 -        0x10b745ff7  com.apple.ApplicationServices.ATS (377 - 394.4) <CB64C2B7-828A-3C4C-8F3C-72B78630CD94> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
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       0x10b854000 -        0x10b8a0ffb  com.apple.HIServices (1.22 - 550) <6B76B41C-CF5A-34C4-89F4-EFD7CA3D1C9D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
       0x10b8d8000 -        0x10b8e7ffb  com.apple.LangAnalysis (1.7.0 - 1.7.0) <18D21123-A3E7-3851-974A-08E5D4540475> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
       0x10b8f9000 -        0x10b945fff  com.apple.print.framework.PrintCore (11.2 - 472.2) <5AE8AA6B-CE09-397D-B0D4-0F9CCBF1F77D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
       0x10b974000 -        0x10b9aefff  com.apple.QD (3.12 - 302) <0FE53180-2895-3D14-A1E7-F82DE1D106E1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
       0x10b9d4000 -        0x10b9e0fff  com.apple.speech.synthesis.framework (5.4.12 - 5.4.12) <71DA00B8-5EA2-326B-8814-59DB25512F65> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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       0x10ba15000 -        0x10ba8afff  com.apple.framework.IOKit (2.0.2 - 1179.50.2) <A509D3AE-9D48-31B7-89C7-326A7A2007B2> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
       0x10bacb000 -        0x10bacefff  com.apple.IOSurface (108.2.3 - 108.2.3) <52E51D16-42E9-3DDB-A16C-48225EF262C4> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
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       0x10bf4e000 -        0x10c1e8ff3  com.apple.security (7.0 - 57337.60.2.1.2) <E8EF72F1-05B9-388E-9ED0-A0A05BB3D4C9> /System/Library/Frameworks/Security.framework/Versions/A/Security
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       0x10c50d000 -        0x10c50dfff  libenergytrace.dylib (10.40.1) <0A491CA7-3451-3FD5-999A-58AB4362682B> /usr/lib/libenergytrace.dylib
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       0x10c527000 -        0x10c644fff  libsqlite3.dylib (216.4) <DC3D59E7-91A3-374F-957C-6699729CD82B> /usr/lib/libsqlite3.dylib
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       0x10c78f000 -        0x10c79dfff  libxar.1.dylib (302) <03207F66-2C4A-3DBD-8D81-70F4C85903C4> /usr/lib/libxar.1.dylib
       0x10c7a7000 -        0x10c7abfff  libpam.2.dylib (20) <CFCD19BD-87BC-3F2B-BB1C-4C23E8E55F1A> /usr/lib/libpam.2.dylib
       0x10c7b2000 -        0x10c7b2fff  libOpenScriptingUtil.dylib (169.1) <AD0DAC8A-9849-3077-999F-9AEC6112BDAB> /usr/lib/libOpenScriptingUtil.dylib
       0x10c7b7000 -        0x10c7c5ff7  libbz2.1.0.dylib (38) <28E54258-C0FE-38D4-AB76-1734CACCB344> /usr/lib/libbz2.1.0.dylib
       0x10c7cc000 -        0x10c7d4fff  com.apple.CoreServices.FSEvents (1223.10.1 - 1223.10.1) <7F5B7A23-BC1D-3FA9-A9B8-D534F1E1979A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framework/Versions/A/FSEvents
       0x10c7dc000 -        0x10cac1ffb  com.apple.CoreServices.CarbonCore (1136.2 - 1136.2) <2DBAFC9A-6CD6-351D-B1F4-87D81AA6D640> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
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       0x10cdb5000 -        0x10ce0afff  com.apple.AE (701 - 701) <AD492742-F884-386B-A450-FAC281B9FFA4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
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       0x10d07c000 -        0x10d0c1ff7  com.apple.coreservices.SharedFileList (24.4 - 24.5) <1D2AD77B-778F-3253-A295-3D0A32A8121C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SharedFileList.framework/Versions/A/SharedFileList
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       0x10d11b000 -        0x10d125fff  com.apple.NetAuth (6.0 - 6.0) <D692B1EF-534F-3892-8E2F-2BBA7C8AFD74> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
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       0x10d13f000 -        0x10d144fff  com.apple.TCC (1.0 - 1) <F5EEB2D3-9517-3975-97BE-22CB8E11B8A3> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
       0x10d151000 -        0x10d3e7fff  libmecabra.dylib (696.5) <EF6C0BD4-5FE8-34FB-8ADF-69A53CEC97A9> /usr/lib/libmecabra.dylib
       0x10d44d000 -        0x10d4f4fff  com.apple.LanguageModeling (1.0 - 1) <58C18A47-BDE7-3CBE-81C0-797029D170A1> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
       0x10d512000 -        0x10d529fff  libmarisa.dylib (4) <E4919B03-D9BD-3AF8-B436-C415C98E3F0A> /usr/lib/libmarisa.dylib
       0x10d53a000 -        0x10d545ff7  libChineseTokenizer.dylib (16) <79B8C67A-3061-3C78-92CD-4650719E68D4> /usr/lib/libChineseTokenizer.dylib
       0x10d555000 -        0x10d566fff  libcmph.dylib (6) <BA4BF2C6-7F4E-33B8-9DD7-619C9EB83ECF> /usr/lib/libcmph.dylib
       0x10d570000 -        0x10d662ff7  libiconv.2.dylib (44) <F05A0A5A-92A9-3668-8F20-F27CBDA26BE9> /usr/lib/libiconv.2.dylib
       0x10d679000 -        0x10d91fff7  com.apple.CoreData (120 - 641.3) <A29A5491-6169-372B-828F-84EE0CFD4BC4> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
       0x10da70000 -        0x10da8bff7  libCRFSuite.dylib (34) <078B4CD8-6A8C-3067-B2BA-0C2A0BAB8AC3> /usr/lib/libCRFSuite.dylib
       0x10da97000 -        0x10dab3ff7  libextension.dylib (78) <FD952DA6-BBEC-3CB6-98B3-E1D111C5C54E> /usr/lib/libextension.dylib
       0x10dad5000 -        0x10db00ffb  libarchive.2.dylib (33.20.2.1.1) <BC764A1E-573A-3D95-A3CC-1758935ADC56> /usr/lib/libarchive.2.dylib
       0x10db11000 -        0x10db12fff  liblangid.dylib (122) <9CC4F0D1-5C51-3B69-BC8F-EE3A51FD0822> /usr/lib/liblangid.dylib
       0x10db1a000 -        0x10db34ff3  liblzma.5.dylib (10) <CC03591B-FA57-3CA5-AC81-0D76033AC0CE> /usr/lib/liblzma.5.dylib
       0x10db40000 -        0x10db59fe7  libcompression.dylib (28) <F83F421D-115D-3457-A9AA-1BEB5070A30B> /usr/lib/libcompression.dylib
       0x10db65000 -        0x10db7efff  com.apple.CFOpenDirectory (10.11 - 194) <11F95672-55E0-3F9D-9171-5E8C56AEE948> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
       0x10dba0000 -        0x10dba2ff7  com.apple.xpc.ServiceManagement (1.0 - 1) <D96D7A6D-EDEB-35EE-B5D9-E33A3BF011B5> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
       0x10dbaf000 -        0x10dbd8ff7  libxslt.1.dylib (14.5) <8E03110E-1529-3BE8-B5F4-052A47A1674C> /usr/lib/libxslt.1.dylib
       0x10dbea000 -        0x10e0a8fcf  com.apple.vImage (8.0 - 8.0) <85FB412E-EB30-3433-A79B-B3970FC83580> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
       0x10e10b000 -        0x10e10bfff  com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <848125D3-AF14-3526-8745-FFCDB200CD76> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
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       0x10e23a000 -        0x10e2f3ff7  libvMisc.dylib (563.5) <BF612F7D-FA3B-3F9F-8BE7-8D1BCB21ECC5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
       0x10e300000 -        0x10e702fff  libLAPACK.dylib (1162.2) <42238ED4-6B7A-39D0-BFF2-304A0C287213> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
       0x10e765000 -        0x10e925ffb  libBLAS.dylib (1162.2) <B4C21826-5EB3-3C6D-B75D-CA4886E2B6A6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
       0x10e948000 -        0x10e95eff7  libLinearAlgebra.dylib (1162.2) <FFE54EDF-F06F-3C0A-864A-4CA7BBFD4B2D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib
       0x10e96e000 -        0x10e97efff  libSparseBLAS.dylib (1162.2) <6F591A0F-80D0-384D-8304-B035C4ED1BBD> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparseBLAS.dylib
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       0x10e9a2000 -        0x10e9a8fff  com.apple.IOAccelerator (205.11 - 205.11) <C51BF724-F8E8-3B9F-806E-A00C65056445> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelerator
       0x10e9ba000 -        0x10eab6fff  libFontParser.dylib (158.7) <393EFEA3-42B7-38DA-99DA-D01DEAA734CF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
       0x10eb3a000 -        0x10eb7fff3  libFontRegistry.dylib (155.2) <A70DD497-35F3-34DA-9C19-F4B90080E961> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
       0x10ebad000 -        0x10ebcaff7  com.apple.AppleVPAFramework (2.1.2 - 2.1.2) <7B26B7D9-AEB3-3DEC-B4AD-B49BC0FD1082> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
       0x10ebd4000 -        0x10ec61dd7  com.apple.AppleJPEG (1.0 - 1) <BF7EDBDB-A52D-37F7-BDE4-EAD49310D7A9> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
       0x10ecc4000 -        0x10ece8ff7  libJPEG.dylib (1461) <614518EC-7C72-3051-80AB-1DBA39C63BAC> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
       0x10ecf2000 -        0x10ed4dff7  libTIFF.dylib (1461) <A112AACB-AF27-33AC-9341-014F6312625B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
       0x10ed60000 -        0x10ed85ff7  libPng.dylib (1461) <B492B557-A17E-3FAA-A78E-6E7B5AD54F3C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
       0x10ed97000 -        0x10ed9bfff  libGIF.dylib (1461) <81C36C41-AEF2-33CC-BBCC-C43F48F63906> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
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       0x11b0fe000 -        0x11b127ffb  libRIP.A.dylib (960.7) <6C9E6C2C-62FD-32E6-AEB8-564A3510B17A> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
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       0x11be7b000 -        0x11beaeff7  com.apple.MediaKit (16 - 809) <BF8032FE-6645-37F6-A622-BC7EEE3EAABF> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
       0x11bec2000 -        0x11beebfff  com.apple.ProtectedCloudStorage (1.0 - 1) <7436B2B3-943A-3500-B099-80F133B3E002> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/ProtectedCloudStorage
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    0x7fff64a31000 -     0x7fff64a68a47  dyld (360.22) <884763FC-CC0F-31CC-ACC4-75A805CE401D> /usr/lib/dyld

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 141
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=247.7M resident=0K(0%) swapped_out_or_unallocated=247.7M(100%)
Writable regions: Total=63.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=63.6M(100%)

                                VIRTUAL   REGION
REGION TYPE                        SIZE    COUNT (non-coalesced)
===========                     =======  =======
Accelerate.framework               128K        2
Activity Tracing                  2048K        2
CG backing stores                  200K        3
CG image                             8K        3
CG shared images                   208K        8
CoreUI image data                   80K        2
CoreUI image file                  512K        6
Dispatch continuations            4096K        2
Kernel Alloc Once                    8K        3
MALLOC                            24.6M       17
MALLOC guard page                   32K        7
OpenCL                               8K        2
Process Corpse Info               2048K        2
STACK GUARD                       56.0M       11
Stack                             12.1M       11
VM_ALLOCATE                        436K       10
__DATA                            20.7M      329
__IMAGE                            528K        2
__LINKEDIT                        63.9M      266
__TEXT                           183.9M      262
__UNICODE                          552K        2
mapped file                       50.2M       11
shared memory                     16.3M       10
===========                     =======  =======
TOTAL                            438.4M      950
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Re: OO crashes when I double click on an odt file on my mac

Postby John_Ha » Sat May 20, 2017 11:27 am

Have you got something like TaskManager on Windows which shows all the processing running? If so, check to see how many soffice.exe, soffice.bin and swriter.exe processes are running. There should be only one of each.

You say it works OK after you re-install, which suggests it starts out OK. But it then fails the next day which suggests something has changed or something else is affecting it. As it also fails in Safe Mode check to see what other processes are running.

When AOO runs is creates a file C:\Users\xxxxxx\AppData\Roaming\OpenOffice\4\.lock which is deleted when it stops. Is this file not being deleted?

Try resetting the profile and if you do re-install again, do NOT keep your settings. After uninstalling make sure that your profile has been completely deleted - in Windows it is C:\Users\xxxxxx\AppData\Roaming\OpenOffice\
Attachments
Clipboard01.png
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Re: OO crashes when I double click on an odt file on my mac

Postby SlvrLdy » Tue May 23, 2017 12:18 am

Hello...
Thanks for your suggestions. "Activity Monitor" which I'm pretty sure is the equivalent to the Windows task master, does not show any "soffice" process running. And I can't duplicate your instructions about the profile with Mac users. I also can't figure out where the .lock file would be. It doesn't come up in a search. Often those files are in a library, I think, but I can't seem to find it yet.
I have,however, posted a question in the Mac forum, and I'm keeping my eyes open this time as I reinstall to see if I can figure it out. Thanks again.
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Re: OO crashes when I double click on an odt file on my mac

Postby robleyd » Tue May 23, 2017 1:56 am

[Tutorial] The OpenOffice User Profile has instructions for finding the user profile on Mac. Note the comment about the user profile (which is actually a number of files and directories) being hidden by default - this also applies to the lock files. You may have to set your file manager (Finder??) to show hidden files/directories.

You'll find the lock files in the same directory as the document they are associated with (remember they are hidden by default) and they are named like .~lock.xxxxx.odt# - in this case a Writer file - where the xxxx represents the file name you saved the document under.
Cheers
David
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Re: OO crashes when I double click on an odt file on my mac

Postby John_Ha » Tue May 23, 2017 10:51 am

Tools (Preferences on Mac?) > Options > OpenOffice > Paths ..., will give the paths you are using.
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Re: OO crashes when I double click on an odt file on my mac

Postby SlvrLdy » Tue May 23, 2017 9:43 pm

Well... It's very interesting. I was able to follow the instructions to reset the user profile. I renamed it "user.old". I was then able to open OpenOffice from the application folder and open my file from inside the program.
However, when I closed all, and went back to open the specific file, OO crashed again, and then would not even open from the Application folder. I renamed the next user profile (user.old2) and tried to open the application from the folder, and it crashes before opening. "heavy sigh"
I've gotta get to working on another project, but I'll be back to figure out what else I need to do.
Thanks so much!
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Re: OO crashes when I double click on an odt file on my mac

Postby John_Ha » Wed May 24, 2017 10:48 am

SlvrLdy wrote:Well... It's very interesting. I was able to follow the instructions to reset the user profile. I renamed it "user.old". I was then able to open OpenOffice from the application folder and open my file from inside the program.
However, when I closed all, and went back to open the specific file, OO crashed again, and then would not even open from the Application folder. I renamed the next user profile (user.old2) and tried to open the application from the folder, and it crashes before opening. "heavy sigh"

Can you please be more specific and describe exactly what and how you are doing it as your post is somewhat unclear.

SlvrLdy wrote:I renamed [the user profile] "user.old". I was then able to open OpenOffice from the application folder and open my file from inside the program. However, when I closed all, and went back to open the specific file, OO crashed again

Are you saying that after starting AOO you could open your .odt file by File > Open; but you could not open it by double clicking it?

The problem lies on your PC, namely with your installation of AOO, with a program which is interfering with AOO, or with the files you are editing. The problem is not with OpenOffice itself so you need to start afresh. Please do these steps exactly as described below and tell us the results of each step.

1 Uninstall AOO. Do not save your settings.
2 Ensure that all your profile files are deleted. Delete all remaining shortcuts you have. Delete any remaining program files. Make sure there is no trace of AOO on your PC other than your documents etc.

Now start again.

3 Download AOO from http://www.openoffice.org/download/index.html and install it.
4 Download the two test 1.odt and test 2.odt files below.
5 Start AOO by clicking the installed desktop icon - do not go to the folder containing the AOO installation (C:\Programs (x86) on Windows). Go File > Open ..., and open test 1.odt. Do some edits. Save it. Go File > Open ..., and open test 2.odt. Do some edits. Save it.

Does all that work OK? If so

6 Double click test 1.odt and open it, do some edits and save it. Double click test 2.odt and open it, do some edits and save it.

Does that work OK? If so

7 Start AOO. File > Open ..., and open one of your files. Do some edits and save it. File > Open ..., and open another of your files. Do some edits and save it.

Does that work OK? If so

8 Double click one of your files to open it. Do some edits and save it. Double click another of your files to open it. Do some edits and save it.

Does that work OK?
Attachments
test 2.odt
(42.04 KiB) Downloaded 37 times
test 1.odt
(34.99 KiB) Downloaded 32 times
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Re: OO crashes when I double click on an odt file on my mac

Postby SlvrLdy » Wed May 24, 2017 9:16 pm

The answer to your question above (Are you saying that after starting AOO you could open your .odt file by File > Open; but you could not open it by double clicking it?) is "yes".
I will now follow your instructions and get back to you.
Thanks!!!
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Re: OO crashes when I double click on an odt file on my mac

Postby John_Ha » Wed May 24, 2017 9:38 pm

SlvrLdy wrote:The answer to your question above (Are you saying that after starting AOO you could open your .odt file by File > Open; but you could not open it by double clicking it?) is "yes".

This means that you need to tell your Mac to give AOO all its default file qualifiers. In Windows it is called Setting your Default Programs or Associating a program with a file type, and can also be done individually for each file type by r-clicking a file and saying Open with ...
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Re: OO crashes when I double click on an odt file on my mac

Postby SlvrLdy » Wed May 24, 2017 9:53 pm

Ok. I selected AOO and put it in the trash. I emptied the trash. I did a search for openoffice to look for more files. I threw an upgrade.js file in the trash (and emptied it)
I found the hidden library folder and Application support and Open Office folder with the user folder inside. I threw the Open Office folder in the trash (and emptied it)
I installed AOO again.
I downloaded the two test files.
I don't have an "installed icon" on my desktop. I'm guessing I have to create one myself. I can, however, open the applications folder in the finder window and launch OpenOffice from there. Usually, I have to hold my ctrl key, so the "mac" lets me open a program that is "from an unidentified developer".
I will do that now, and if I still have problems, I'll wait for your answer.
All is working so far. File test 1 and 2 opened and were edited, were saved and closed, then opened again (File > Open) and edited. All just fine.
I'm guessing you mean for me to close AOO and then open it again.
Done... And... no... it now crashes, and I get the message "OO unexpectedly quit, choose to ignore, send report or reopen."
So... I will now uninstall everything again, and wait for your feedback.
thanks so much...
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Re: OO crashes when I double click on an odt file on my mac

Postby SlvrLdy » Wed May 24, 2017 9:55 pm

I'm just now seeing your answer to my earlier post. I'll need some time to digest it and I also have to shift to another work project. I'll get back to you.
Thanks again!
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Re: OO crashes when I double click on an odt file on my mac

Postby John_Ha » Thu May 25, 2017 12:27 pm

SlvrLdy wrote:Ok. I selected AOO and put it in the trash.

I do not think doing what you did completely uninstalls AOO. See How To Completely Uninstall Software under Mac OS X [MacRx].

You need someone with Mac expertise as I know little about Mac.

Does it always work OK with the test 1 and test 2 files you downloaded?; but crashes when you open one of your files? If so, your file may be corrupted.
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Re: OO crashes when I double click on an odt file on my mac

Postby SlvrLdy » Fri May 26, 2017 11:02 pm

Well... hello, again.
I just want to check in again and let you know what's going on.
I have learned so much about my mac throughout this challenge: How to set the default application, how to find hidden files, etc.
I read the article link you gave me for uninstalling. It describes the first step as sending the .app file in the application to the trash as I was doing. It also gives more steps if you need to dig deeper. I've been able to follow everything.
However, at this point, I can open the files from within the application (File>Open), and save them, and open them again in the same way. But whenever I double-click on the file in the folder (even your test files) it corrupts something, and I have to uninstall and install again.
So... I guess for now, I will not be double-clicking on the files.
Thank you so much for all your help!
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Re: OO crashes when I double click on an odt file on my mac

Postby John_Ha » Sat May 27, 2017 1:37 pm

SlvrLdy wrote:I can open the files from within the application (File>Open), and save them, and open them again in the same way.

Which means AOO is working properly.

SlvrLdy wrote:But whenever I double-click on the file in the folder (even your test files) it corrupts something, and I have to uninstall and install again.

It looks like there is still something wrong with the file association. You need to find a way to associate the .odt file qualifier with soffice.exe so that when you double click on fred.odt it executes soffice.exe (which will start OpenOffice) or swriter.exe (which will start Writer only) and no other program.
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Re: OO crashes when I double click on an odt file on my mac

Postby SlvrLdy » Tue May 30, 2017 10:10 pm

Thank you. I see what you mean. I'll keep working on that. Not sure exactly how, though, since it shows that OpenOffice is the default program. TextEdit is on the list, but not shown as a default.
Thanks, again.
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Re: OO crashes when I double click on an odt file on my mac

Postby lgusaas » Wed May 31, 2017 2:33 am

John_Ha wrote:
SlvrLdy wrote:I can open the files from within the application (File>Open), and save them, and open them again in the same way.

Which means AOO is working properly.

SlvrLdy wrote:But whenever I double-click on the file in the folder (even your test files) it corrupts something, and I have to uninstall and install again.

It looks like there is still something wrong with the file association. You need to find a way to associate the .odt file qualifier with soffice.exe so that when you double click on fred.odt it executes soffice.exe (which will start OpenOffice) or swriter.exe (which will start Writer only) and no other program.

There us no soffice.exe, or any .exe files on a Mac. Your advice to Mac users is misleading and confusing.

I will look at this thread later to see if I can determine the problem. Don't have time right now.
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Re: OO crashes when I double click on an odt file on my mac

Postby MrProgrammer » Sun Jun 04, 2017 3:32 am

SlvrLdy wrote:When I try to open my odt file from the finder window, and I double click, I get this message: Open Officer quit unexpectedly.
Review instructions for instructing Finder how to open an ODT file: Here are instructions to change the association for all files of the same type.

SlvrLdy wrote:I can download and install the program again and it will work for that one time, however, the next day when I go to double click again, it crashes before opening.
Reinstalling the program is unlikely to correct the difficulty you're having.

John_Ha wrote:Is it the Mac equivalent of multiple instances of soffice.exe / soffice.bin?
That issue doesn't seem to affect Macs.

SlvrLdy wrote:I don't understand this, but does it make sense to anyone else?
That 1100 line report is created by Apple for the software's developer when a program fails. There are no software developers here. We're all Open Office users, just like you, and posting that data here is not helpful.

John_Ha wrote:Have you got something like TaskManager on Windows which shows all the processing running? If so, check to see how many soffice.exe, soffice.bin and swriter.exe processes are running. There should be only one of each.
Mac's have an equivalent to the Task Manager on Windows, but it will never show any soffice.exe, soffice.bin or swriter.exe processes since those modules are for Windows only. There are never fooxxxxx.exe files on Macs. EXE files are only for Windows.

SlvrLdy wrote:I have,however, posted a question in the Mac forum
Give us a link to that post so we can see what's being discussed there. I'm not helping further until I see that link.

robleyd wrote:Note the comment about the user profile (which is actually a number of files and directories) being hidden by default
On a Mac, the user profile is not hidden though you do have to use the Option key, as discussed in the tutorial, to see the Library folder in the Go menu.

John_Ha wrote:Tools (Preferences on Mac?) > Options > OpenOffice > Paths ..., will give the paths you are using.
Tools → Options on other platforms becomes Open Office → Preferences on a Mac. You won't use the Options menu.

SlvrLdy wrote:The answer to your question above (Are you saying that after starting AOO you could open your .odt file by File > Open; but you could not open it by double clicking it?) is "yes".
This suggests to me that the problem is with the file association in Finder, not with Open Office. So the first priority is to review the tutorial about setting file associations. I gave you a link earlier. Another idea is to reset Finder's "user profile" (Property List → plist) since that may be where the trouble is. I'm not recommending doing that, just giving you a link to read. Or you could try to reproduce the problem using the Guest account. There's additional discussion in that link. The Guest sccount runs with a fresh Open Office user profile and a fresh Finder plist. If double click from Finder works in the Guest account, that suggests that the account you normally use on your Mac is damaged in some way.

SlvrLdy wrote:I don't have an "installed icon" on my desktop.
You'd normally launch Open Office from the Dock, not the Desktop, if it's something you use often. If you're unfamilar with doing that you need to borrow an "Intro to Mac"-type book from your library, even a small one or an older one, and review it. Basics like this haven't changed in many years.

SlvrLdy wrote:I have to hold my ctrl key, so the "mac" lets me open a program that is "from an unidentified developer".
You should only have to do that one per installation, not every time. Did you really install Open Office, or are you opening it from the disk image file?

John_Ha wrote:I do not think doing what you did completely uninstalls AOO
For Open Office on a Mac, simply dragging the application to the Trash is sufficient. There is no need to do tasks with Preferences, Kernel Extensions, Hidden Files, etc. You could empty the Trash, but that's not needed to uninstall Open Office after trashing it. You could reboot, but only if you're having difficulty trashing it. Just drag OpenOffice.app to the Trash and Open Office is uninstalled. But if you're planning to reinstall Open Office, especially if that is a new version, a fresh user profile is a good idea.

SlvrLdy wrote:I guess for now, I will not be double-clicking on the files.
So, Open Office is fine. Reinstalling or profile resets won't help. Double clicking a file to launch an application is a function of OS X, not Open Office.

John_Ha wrote:You need to find a way to associate the .odt file qualifier with soffice.exe
Once again, there is no soffice.exe on a Mac. I understand that you're trying to help, John, but giving Windows advice to Mac users is confusing.

SlvrLdy wrote:I'm working on a MacBook Pro with …
Fix this, please, in the forum's User Control Panel → Profile → Edit Signature.
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Re: OO crashes when I double click on an odt file on my mac

Postby SlvrLdy » Wed Jun 07, 2017 9:37 pm

Hi...
In response to the most recent post:
#1- I did change the association for all file types. It did not solve the problem.
Here is the link to the mac forum and my post specifically. They are telling me to come back here.
https://discussions.apple.com/message/3 ... 6#31798052
I did reset the user profile, but I will do that again just to make sure I did it right.
I will try to open the file in a guest account.
Thank you
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Re: OO crashes when I double click on an odt file on my mac

Postby SlvrLdy » Thu Jun 08, 2017 9:32 pm

Here's my report from yesterday:
Open Office did open fine when I double clicked on the file in a Guest Account.
So, is their damage on the main admin account? and if so, how do I repair it?
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Re: OO crashes when I double click on an odt file on my Mac

Postby MrProgrammer » Mon Jun 12, 2017 10:46 pm

SlvrLdy wrote:Open Office did open fine when I double clicked on the file in a Guest Account. So, is there damage on the main admin account? and if so, how do I repair it?
Those are questions about Mac OS X. This is an Open Office forum. I have no advice for you since the Open Office software seems to be fine. In the other post (with Apple) it may help them to know that the software works correctly from one account (Guest) but not from another (your admin account). They may be able to suggest what is wrong with the account.
Last edited by MrProgrammer on Tue Jun 13, 2017 8:09 pm, edited 1 time in total.
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Re: OO crashes when I double click on an odt file on my Mac

Postby RoryOF » Mon Jun 12, 2017 10:50 pm

If OpenOffice opens correctly from a guest account, but not from the main user account, a possibility is the the OpenOffice User profile for the main user is corrupt. When logged on to the computer as the main user, try renaming the OO user profile; OO will make a new user profile for the main user on next startup. This often fixes strange problems. I am not familiar with how to delete the OO user profile on a Mac.
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Re: OO crashes when I double click on an odt file on my mac

Postby lgusaas » Tue Jun 13, 2017 12:22 am

SlvrLdy wrote:Here's my report from yesterday:
Open Office did open fine when I double clicked on the file in a Guest Account.
So, is their damage on the main admin account? and if so, how do I repair it?

You didn't answer this question.
SlvrLdy wrote:
I have to hold my ctrl key, so the "mac" lets me open a program that is "from an unidentified developer".

You should only have to do that one per installation, not every time. Did you really install Open Office, or are you opening it from the disk image file?

Please answer. This might be the cause of your problem.
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Re: OO crashes when I double click on an odt file on my Mac

Postby SlvrLdy » Wed Jun 14, 2017 1:04 am

Thanks all for your help.
I did make sure I installed it properly, since I did think of this problem.(Did you really install Open Office, or are you opening it from the disk image file?)
I will move on with this problem to the mac forum...
or maybe I'll just use Google Docs.
Thanks again! :-)
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