[Solved] OpenOffice crashes on Mac OS Sierra

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[Solved] OpenOffice crashes on Mac OS Sierra

Postby aldisg » Wed Sep 21, 2016 9:36 pm

Openoffice crashes on MacOs Sierra.
Apple released it yesterday. Today I upgraded my Mac and openoffice no longer works.

Need an update.
Last edited by Hagar Delest on Wed Oct 19, 2016 7:17 pm, edited 1 time in total.
Reason: tagged solved.
OpenOffice 4 Mac OSX Sierra
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Re: OpenOffice crashes on Mac OS Sierra

Postby papuc5 » Thu Sep 22, 2016 9:36 am

same here. It works though if I try to open a .doc file.
Openoffice 4.1.2 Macos Sierra
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Re: OpenOffice crashes on Mac OS Sierra

Postby lgusaas » Thu Sep 22, 2016 9:02 pm

You need to install the legacy Java 6 runtime environment.
Download it at https://support.apple.com/kb/DL1572
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Re: OpenOffice crashes on Mac OS Sierra

Postby Insightman » Fri Sep 23, 2016 10:12 am

I do have exactly the same problem.
An installation of the suggested "legacy Java 6 runtime environment" did not solve the problem.
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Re: OpenOffice crashes on Mac OS Sierra

Postby papuc5 » Fri Sep 23, 2016 11:41 am

There were no problems under El Capitan until I upgraded to Sierra. Would that remove Java?
Openoffice 4.1.2 Macos Sierra
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Re: OpenOffice crashes on Mac OS Sierra

Postby lgusaas » Fri Sep 23, 2016 12:18 pm

papuc5 wrote:There were no problems under El Capitan until I upgraded to Sierra. Would that remove Java?

The update to macOS Ver.10.12 Sierra automatically removes the legacy version of Java. Newe versions of Java from Oracle aren't removed.
Apache OpenOffice requires the installation of the legacy version of Java.
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Re: OpenOffice crashes on Mac OS Sierra

Postby lgusaas » Fri Sep 23, 2016 12:50 pm

Insightman wrote:I do have exactly the same problem.
An installation of the suggested "legacy Java 6 runtime environment" did not solve the problem.

AOO works for me after I reinstalled the legacy Java 6 RTE.
What error messages are you getting?
Check that Java 6 is actually installed. In Finder go to
Macintosh HD/Library/Java/JavaVirtualMachines and look for 1.6.0.jdk
If it is installed try opening an existing document in AOO.
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Re: OpenOffice crashes on Mac OS Sierra

Postby papuc5 » Fri Sep 23, 2016 5:12 pm

Installed legacy Java from the link you gave. Now OO opens, but the user interface is scrambled (cannot provide a screenshot as the file is larger than 128K...)

Doc and xls files open, but it quits when trying to open ppt.
Openoffice 4.1.2 Macos Sierra
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Re: OpenOffice crashes on Mac OS Sierra

Postby lgusaas » Sat Sep 24, 2016 12:14 am

papuc5 wrote:Installed legacy Java from the link you gave. Now OO opens, but the user interface is scrambled (cannot provide a screenshot as the file is larger than 128K...)

Doc and xls files open, but it quits when trying to open ppt.

ppt files open for me. I only have a few since I never save anything in Microsoft formats. Do odp files open? I don't use AOO to make presentations. I prefer Keynote.

Open you screenshot in Preview and reduce the size so you can post it (Tools/Adjust size). Interface is fine for me.

Resetting your user profile might help. See https://forum.openoffice.org/en/forum/v ... 74&t=12426
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Re: OpenOffice crashes on Mac OS Sierra

Postby dylan51 » Mon Sep 26, 2016 1:52 am

On my dock in Mac OS Sierra are two documents of Open Office fixed. It is possible to open them and in the next step to open a new document. The application itself crashes by opening it.
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Re: OpenOffice crashes on Mac OS Sierra

Postby cafox513 » Mon Sep 26, 2016 2:32 am

AOO works for me after I reinstalled the legacy Java 6 RTE.
What error messages are you getting?
Check that Java 6 is actually installed. In Finder go to
Macintosh HD/Library/Java/JavaVirtualMachines and look for 1.6.0.jdk
If it is installed try opening an existing document in AOO.

Thanks for this. Now AOO not only loads, and allows me to edit, but will print out a page.

You saved my novel!
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Re: OpenOffice crashes on Mac OS Sierra

Postby ronsager » Wed Sep 28, 2016 11:12 pm

Since upgrading to Mac OS Sierra, OpenOffice crashes when I attempt to select text(in an attempt to copy/paste). I've deleted the app and its accompanying files, and do have Java installed. Suggestions?
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Re: OpenOffice crashes on Mac OS Sierra

Postby nagiusano » Thu Sep 29, 2016 1:29 am

Try reinstall AOO after installing Java 6 RE.
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Re: OpenOffice crashes on Mac OS Sierra

Postby ronsager » Thu Sep 29, 2016 10:43 am

With Java 6 RE installed, I reinstalled AOO. It no longer crashes when selecting text, it crashes during the registration process!
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Re: OpenOffice crashes on Mac OS Sierra

Postby alandunn » Thu Sep 29, 2016 6:48 pm

I have tried the fixes - downloaded and confirmed install of Java. Downloaded and re-installed OO, behaviour is still just as reported. I can only open OO by opening an existing document and it crashes seemingly anytime I use the mouse.
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Re: OpenOffice crashes on Mac OS Sierra

Postby lgusaas » Thu Sep 29, 2016 10:08 pm

alandunn wrote:I have tried the fixes - downloaded and confirmed install of Java. Downloaded and re-installed OO, behaviour is still just as reported. I can only open OO by opening an existing document and it crashes seemingly anytime I use the mouse.
Alan Dunn

Reset your user profile. See https://forum.openoffice.org/en/forum/v ... 74&t=12426

Also, check in your user preferences to see if Java is enabled.
On menubar: OpenOffice/Preferences/OpenOffice/Java
Make sure "Use a Java Runtime Environment" is checked and there is a check mark beside a installed JRE.
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Re: OpenOffice crashes on Mac OS Sierra

Postby alandunn » Thu Sep 29, 2016 11:39 pm

Thanks, I reset my user profile. I am sure that had an effect because I had to re-enter my registration details. But no change. I followed the path to preferences. "Use a Java Runtime Environment" is checked, but there is nothing listed under JRE Already Installed. I clicked 'Add' but then I have no idea where to find the java environment I re-installed earlier...
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Re: OpenOffice crashes on Mac OS Sierra

Postby CMartin » Thu Sep 29, 2016 11:52 pm

I upgraded my iMac from El Capitan to Sierra and found that the toolbar icons in OpenOffice word and OpenOffice spreadsheet documents were corrupted (see attached small screenshot)

I did some research on this forum and found that Java was required so I installed both the recommended legacy version and a new version and made sure the 'use Java runtime environment' was ticked but neither made any difference.

I then completely uninstalled OpenOffice and used a cleaning app to make sure all elements were correctly removed (including user preferences I think) then reinstalled a fresh download of OpenOffice directly from the AOO website.

When clicking on the OpenOffice seagull icon in Launchpad OpenOffice started and then immediately crashed with the message ‘OpenOffice quit unexpectedly’ and an error report (attached)

I tried lots of different ideas to try and solve this problem but to no avail.

I then for some reason tried to open an existing document from the documents menu and low and behold it opened up correctly albeit with the toolbar icons still corrupted.

So I have two problems;

OpenOffice won't open from the main OpenOffice launch icon and
When a document is opened (directly from documents folder) OpenOffice opens correctly but the toolbars icons are corrupted.

Incidentally I have AOO 3.3.0 installed on my wife’s MacBook Air which has also been upgraded too Sierra and has no problems running OpenOffice.

Can anyone help please?

Martin
Attachments
Screen Shot 2016-09-29 at 22.49.10.png
OpenOffice 4.1.2 on Mac 10.12
AOO412m3(Build:9782) - Rev. 1709696
2015-10-21 09:36:46 (Wed, 21 Oct 2015)
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Re: OpenOffice crashes on Mac OS Sierra

Postby alandunn » Sat Oct 01, 2016 6:40 pm

Further info, I still have the problem, but after three days I really believe it is caused by not having access to a Java Runtime Environment. On my iMac (upgraded to Sierra) in Open Office Preferences>Java 'use a java runtime environment' is checked but in the window there are no runtime environments listed. I also have a MacBook Air with OO installed which has not been updated. In the same Preferences>Java window a JRE environment is listed at /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home .

On my imac you can go to /System/Library/Java/ ... but then there is no /JavaVirtualMachines and so on.

I have now twice installed the legacy environment as suggested, where oh where would I find /JavaVirtualMachines/1.6.0.jdk/Contents/Home ? Obviously I have run a search and that has found nothing.

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Re: OpenOffice crashes on Mac OS Sierra

Postby lgusaas » Sat Oct 01, 2016 9:31 pm

alandunn wrote:On my imac you can go to /System/Library/Java/ ... but then there is no /JavaVirtualMachines and so on.

Wrong library.
I have now twice installed the legacy environment as suggested, where oh where would I find /JavaVirtualMachines/1.6.0.jdk/Contents/Home ? Obviously I have run a search and that has found nothing.

/Library/Java/JavaVirtualMachines
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Re: OpenOffice crashes on Mac OS Sierra

Postby Patrick Bravard » Sun Oct 02, 2016 9:56 am

The same issue exactly as Alan Dunn, however I think it is machine dependant.

I have two computers, an iMac 27" late 2016 and a MacBook Pro 13" Late 2011...
I have updated both to Sierra 10.12.
Both machines run Open Office 4.1.2 with the JRE 1.8.0_101

Both computers operated without a glitch in Open Office under El Capitan... After upgrading to Sierra, the MacBook Pro continued to work properly, the iMac
is not doing the same. It first crashed. I re-intalled the legacy Java... Then the Open Office file opened but the menu icons are corrupted and the graphics in eluded in my spreadsheets are also corrupted... Whereas none of these problems exist on the MacBook Pro...

I had that the files are common to both computers since they are stored on Dropbox...

It is all very mysterious but I really think it has to do with the hardware difference between machines.
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Re: OpenOffice crashes on Mac OS Sierra

Postby RoryOF » Sun Oct 02, 2016 10:03 am

I have no Mac experience, but I suggest pulling screen resolution back to (say) 1280 x 1024, to test if high screen resolution is causing or contributing to the problem.
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Re: OpenOffice crashes on Mac OS Sierra

Postby Patrick Bravard » Sun Oct 02, 2016 12:04 pm

Hi RoryOF,

Thank you for your suggestion. I have tried changing the resolution, but no cigar!
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Re: OpenOffice crashes on Mac OS Sierra

Postby alandunn » Sun Oct 02, 2016 12:31 pm

Thank you Igusaas, I followed your path /Library/Java/JavaVirtualMachines/ and found /1.6.0.jdk/Contents/Home ... and tried to add that as a path in the OO preferences>java window. I got 'The folder you selected does not contain a Java Runtime Environment'. Rats!

I then searched the Java website, which led me back to Apple Support about restoring a Java 6 environment here "https://support.apple.com/en-us/HT202643" "Java for OS X 2014-001: How to re-enable the Apple-provided Java SE 6 web plug-in and Web Start features". That page contains some Terminal command line instructions which I have followed, still no change I am afraid.
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Re: OpenOffice crashes on Mac OS Sierra

Postby jwfish » Sun Oct 02, 2016 5:27 pm

I've been experiencing the same issue with LibreOffice. I've used the following approach until the issue is resolved with OO/Sierra:

I’m using LibreOffice 5.2.2.2

Go to

Finder | Applications | Libreoffice – right click and select Show Package Contents

Select Contents | MACOS | double click SOFFICE

This starts terminal and Libreoffice

File | Open | navigate to document and double click.

I’ve opened Writer. Spreadsheet, and Presentation/PPTs with this method.

All functionality of OO works.

Hope this helps others.

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Re: OpenOffice crashes on Mac OS Sierra

Postby dylan51 » Sun Oct 02, 2016 10:10 pm

Thank you, jwfish.
In part of the problem your post was useful. It works on my iMac the same way you represented.
Open Office 4.1.2 on macOS Sierra
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Re: OpenOffice crashes on Mac OS Sierra

Postby jwfish » Sun Oct 02, 2016 10:14 pm

This will at least allow us to continue working while AOO and LO develop a solution to the problem. Glad it worked for you.
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Re: OpenOffice crashes on Mac OS Sierra

Postby Patrick Bravard » Wed Oct 05, 2016 2:43 am

This drawing is included in an Open Office spreadsheet 4.1.2 saved on Dropbox seen with my iMac 27'' Late 2015


Screen Shot 2016-10-05 at 11.07.29.png



This is the SAME drawing is included in an Open Office spreadsheet 4.1.2 saved on Dropbox seen through my MacBook Pro 13'' Late 2013


By the way the toolbar icons on all Open office applications on the iMac are corrupted on the iMac but not on the MacBook Pro.

Can anyone help to understand where the difference lies?

Patrick
Attachments
Screen Shot 2016-10-05 at 11.08.55.png
Open Office 4.1.2
Sierra 10.12
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Re: OpenOffice crashes on Mac OS Sierra

Postby musicchick581 » Sat Oct 08, 2016 8:59 pm

HI all,
I'm having the same issue. My mac updated today to Sierra and I can't open AOO except through preexisting docs. I installed the Java recommended here and even reinstalled AOO but it still won't open. Any more ideas?
Open Office 4.1 on MacOS 10.12
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Re: OpenOffice crashes on Mac OS Sierra

Postby Patrick Bravard » Sun Oct 09, 2016 12:09 am

Hello musicchick851,

What type of mac please?
Can you save documents?

Cheers
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