"Crashing Unexpectedly" and "Need to recover files".

Issues installing under the Mac OSX - X11 - Aqua

"Crashing Unexpectedly" and "Need to recover files".

Postby auntkalei » Wed Feb 24, 2016 4:04 am

I just downloaded Open Office at the recommendation of a friend who had installed a new hardrive in my MacbookPro. I used it for awhile then it quit. When I tried to reopen it, it goes to a page telling my my document needs to be recovered. When I click to recover, it quits again. I have reinstalled it and tried the fix suggested on one forum where you delete org.openoffice.script.Savedstate. But, it isn't working. I am so frustrated...about ready to go back and buy Microsoft Office. Besides not being able to use the program, I lost my document which was a report, and had to retype it.

I have ElCapitan for my OS.
Open Office 4.1.2
El Capitan 10.11.3
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Re: "Crashing Unexpectedly" and "Need to recover files".

Postby MrProgrammer » Fri Feb 26, 2016 12:41 am

Hi, and welcome to the forum.

auntkalei wrote:When I click to recover, it quits again.
You may have to cancel the recovery of that document. A profile reset (see below) will also bypass the recovery process.

auntkalei wrote:I have reinstalled it …
Reinstalling seldom fixes anything. The primary reasons to reinstall are:
• to upgrade, or
• to install the official version if you installed from other than http://openoffice.org/download/.

auntkalei wrote:… tried the fix suggested on one forum where you delete org.openoffice.script.Savedstate.
That will only help if you are getting the screen from Mac OS X asking if you want to reopen the windows for OpenOffice.

auntkalei wrote:But, it isn't working.
Many problems are solved by resetting the user profile. Alternately, first try a different account on your Mac. ← Read details.
If that helps, you probably need a profile reset.

auntkalei wrote:I lost my document …
When working with a valuable document it is imperative to make periodic backup copies in case disaster strikes. Using File → Save every five minutes is not making backup copies because only one copy exists and if your laptop battery goes dead you may find, as others have, that your only file was destroyed when power was lost. Saving copies to external devices or sending files as attachments to a web-based email system protects you in case of disk drive failures. Enabling option Load/Save → General → Always create backup copy is highly recommended but this should not be regarded as a substitute for making periodic copies yourself, because these automatic backups are still on your disk drive. In your case automatic backups might have preserved all but the most recent chamges. Options are in OpenOffice → Preferences (or press ⌘,).

It may not apply here, but only work with Open Office file formats (.ODT, .ODS, .ODP, etc.) not Microsnot formats (.DOC, .XLS, .PPT or even worse .DOCX, .XLSX, .PPTX, etc.). Translation to/from Microsnot file formats can introduce errors, and the more times translation occurs, the bigger the problems get. If you must send documents to someone who does not use Open Ofice, use File → Export to PDF. If you have to, for business reasons, interchange documents with people who use Microsnot Office, accept that you should install that software too and write off the expense as the cost of doing business.

If this solved your problem please go to your first post use the Edit button and add [Solved] to the start of the title. You can select the green checkmark icon at the same time.
Mr. Programmer
AOO 4.1.7 Build 9800 on MacOS 10.14.6.   The locale for any menus or Calc formulas in my posts is English (USA).
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Re: "Crashing Unexpectedly" and "Need to recover files".

Postby nehopsa » Mon Apr 02, 2018 11:20 pm

This is not going to help anybody. 4.1.5 crashes on me with absolute regularity. I would loose about half an hour's work each time. I kept saving while working. Usually, the crash follows right after ctrl. S is entered - not helpful at all. It happened this time once again but also I managed to save the file on closing the OO document. EXTREMELY BAD MOVE. I had just "saved" the already brain damaged copy after the crush - not knowing what I was doing. For a few second I felt heroic since it appeared I managed to save the whole document, including my most recent work. But then, after shutting and re-opening OO it asked me to recover. I recovered to the brain damaged document from after the crash. It was absolutely blank.

I lost my whole last week's work. It never before played on me the trick just described and I felt safe I will recover something - at worst going back to the version with which I started the day.

Since I with my own hand murdered the document with data any attempt to find it in temp in "user profile" was futile. For the first time on trying to open there was a strange document with the name I was working on but I was not able to open it and now it is gone for ever.
Open Office 4.1.5 on Windows 7
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Re: "Crashing Unexpectedly" and "Need to recover files".

Postby bigfishtools » Wed Apr 25, 2018 5:41 pm

Same thing happening to me. But I figured it out! Open Office is a piece of crap. :D
OpenOffice 3.1 on XP Professional
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