[Ubuntu] OOo Freeze at Splash Screen
[Ubuntu] OOo Freeze at Splash Screen
Running Ubuntu 7.10 GG ... when trying to start Open Office 2.3, the splash screen pulls up and it freezes there.
This happens with all programs within the suite - tried uninstalling via Synaptic and re-installing but to no avail.
I am a new linux user - so any help with this would be appreciated.
This happens with all programs within the suite - tried uninstalling via Synaptic and re-installing but to no avail.
I am a new linux user - so any help with this would be appreciated.
- Hagar Delest
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Re: OO Freeze at Splash Screen
If you have another theme than Human, try to get back to this default theme. Big bug from the Gutsy release.
Thanks to add '[Solved]' in your first post title (edit button) if your issue has been fixed.
NB: I've moved your thread in the Linux section.
Thanks to add '[Solved]' in your first post title (edit button) if your issue has been fixed.
NB: I've moved your thread in the Linux section.
LibreOffice 7.6.2.1 on Xubuntu 23.10 and 7.6.4.1 portable on Windows 10
Re: [Ubuntu] OOo Freeze at Splash Screen
Thanks for the info ...
I am/was running the Human theme and the problem is still occurring. I have just upgraded
to the GG release, but this was happening in FF as well.
Is there some other issue or fix for this???
-thanks
I am/was running the Human theme and the problem is still occurring. I have just upgraded
to the GG release, but this was happening in FF as well.
Is there some other issue or fix for this???
-thanks
- Hagar Delest
- Moderator
- Posts: 32657
- Joined: Sun Oct 07, 2007 9:07 pm
- Location: France
Re: [Ubuntu] OOo Freeze at Splash Screen
Try to delete your OOo user profile : ~/.openoffice.org2 (it's a hidden folder). Launch again OOo, a new profile will be created.
LibreOffice 7.6.2.1 on Xubuntu 23.10 and 7.6.4.1 portable on Windows 10
Re: [Ubuntu] OOo Freeze at Splash Screen
sorry - that doesn't seem to work either ... ????
- Hagar Delest
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- Joined: Sun Oct 07, 2007 9:07 pm
- Location: France
Re: [Ubuntu] OOo Freeze at Splash Screen
You can try to remove the openoffice.org-gtk package perhaps. If you run OOo from the terminal, do you have an error message ?
LibreOffice 7.6.2.1 on Xubuntu 23.10 and 7.6.4.1 portable on Windows 10
Re: [Ubuntu] OOo Freeze at Splash Screen
The problem isn't related to the Ubuntu distribution; I've the the same issue an a Gentoo distribution and surfing on the net I've hit it in relation of Mandriva and Debian... the computer architecture seems to be uninportant too, the issue was found on x86 and PPC... also the problem show itself either on binary and compiled package... the only common thing seems to be the 2.3 version of OpenOffice...
I can give you more detail on the problem:
1) The binary that hangs is the oosplash.bin...
2) The splash screen hangs only if launched by an normal user, with the root user it works properly...
3) I've tried to debug it using strace:
...then loops in the ioctl/poll/write step... when it loops obviously the processor jumps to 100% use and continues until killproced...
4) Deleting the ~/.ooo-2.0 don't resolve the issue...
5) Recompiling the entire OperOffice package don't resolve the issue...
6) The issue is easily reproducible, the splash screen always hangs...
7) It is not a problem linked with cups, the printer daemon works fine and it is properly reachable...
8) On Gentoo I use the following USE variables:
I don't have any other clue, if someone have some idea is very welcome...
I can give you more detail on the problem:
1) The binary that hangs is the oosplash.bin...
2) The splash screen hangs only if launched by an normal user, with the root user it works properly...
3) I've tried to debug it using strace:
Code: Select all
uname({sys="Linux", node="protozagro", ...}) = 0
connect(5, {sa_family=AF_FILE, path="/tmp/.X11-unix/X0"}, 19) = 0
uname({sys="Linux", node="protozagro", ...}) = 0
fcntl64(5, F_SETFD, FD_CLOEXEC) = 0
access("/home/zagro/.Xauthority", R_OK) = 0
open("/home/zagro/.Xauthority", O_RDONLY) = 8
fstat64(8, {st_mode=S_IFREG|0600, st_size=104, ...}) = 0
mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb7f78000
read(8, "\1\0\0\nprotozagro\0\0010\0\22MIT-MAGIC-COO"..., 4096) = 104
read(8, "", 4096) = 0
close(8) = 0
munmap(0xb7f78000, 4096) = 0
writev(5, [{"l\0\v\0\0\0\22\0\20\0\0\0", 12}, {"MIT-MAGIC-COOKIE-1", 18}, {"\0\0", 2}, {"\245\336(?t<\377\261\17|\217g\333\273u\205", 16}], 4) = 48
fcntl64(5, F_GETFL) = 0x2 (flags O_RDWR)
fcntl64(5, F_SETFL, O_RDWR|O_NONBLOCK) = 0
read(5, "\1\0\v\0\0\0\31\2", 8) = 8
read(5, "`*\235\0\0\0\340\2\377\377\37\0\0\1\0\0\24\0\377\377\1\7\0\0 \10\37745)\10"..., 2148) = 2148
write(5, "7\0\5\0\0\0\340\2\212\0\0\0\10\0\0\0\377\377\377\0b\0\5\0\f\0\0\0BIG-"..., 64) = 64
read(5, "\0010\2\0\0\0\0\0\1\202\0\0\34\313\33\10<\306)\10\20U\342\277(U\342\277\364o(\10", 32) = 32
read(5, "\1\10\3\0\0\0\0\0\37\0\0\0\0\0\0\0\0\0\0\0<\306)\10\20U\342\277(U\342\277", 32) = 32
write(5, "\202\0\1\0", 4) = 4
read(5, "\1{\4\0\0\0\0\0\377\377?\0<\306)\10\20U\342\277,U\342\277\364o(\10\202\0\0\0", 32) = 32
writev(5, [{"b\0\5\0\t\0\340\2", 8}, {"XKEYBOARD", 9}, {"\0\0\0", 3}], 3) = 20
read(5, "\0010\5\0\0\0\0\0\1\230o\257\34\313\33\10<\306)\10\20U\342\277(U\342\277\364o(\10", 32) = 32
write(5, "\230\0\2\0\1\0\0\0", 8) = 8
read(5, "\1\1\6\0\0\0\0\0\1\0\0\0\276%&\10\2500\212\10\330\243a\10\1\0\0\0\34\313\33\10", 32) = 32
write(5, "\1\0\n\0\1\0\340\2\212\0\0\0\340\1~\1\270\1\36\1\0\0\0\0\0\0\0\0\n\0\0\0"..., 72) = 72
read(5, "\1\267\t\0\0\0\0\0\0\0\0\0\200\200\255\10\200\0\0\0<\306)\10\20U\342\277(U\342\277", 32) = 32
write(5, "T\0\4\0 \0\0\0\0\323\0\323\0\323~\1", 16) = 16
read(5, "\1%\n\0\0\0\0\0\323\323\323\323\323\323\0\0\323\323\323\0<\306)\10\20U\342\277(U\342\277", 32) = 32
write(5, "7\0\4\0\2\0\340\2\1\0\340\2\0\0\0\0\22\0\n\0\1\0\340\2\'\0\0\0\37\0\0\0"..., 196) = 196
read(5, "\0010\17\0\0\0\0\0 \1\0\0\34\313\33\10<\306)\10\20U\342\277(U\342\277\364o(\10", 32) = 32
write(5, "\20\1\t\0\32\0\340\2_NET_WM_WINDOW_TYPE_SPLA"..., 36) = 36
read(5, "\0010\20\0\0\0\0\0F\1\0\0\34\313\33\10<\306)\10\20U\342\277(U\342\277\364o(\10", 32) = 32
write(5, "\22\0\7\0\1\0\340\2 \1\0\0\4\0\0\0 IND\1\0\0\0F\1\0\0\20\0\6\0"..., 52) = 52
read(5, "\0010\22\0\0\0\0\0n\1\0\0\34\313\33\10<\306)\10\20U\342\277(U\342\277\364o(\10", 32) = 32
mmap2(NULL, 503808, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb7661000
writev(5, [{"\22\0\v\0\1\0\340\2n\1\0\0n\1\0\0 IND\5\0\0\0\17\0\0\0\2\0\0\0"..., 100}, {"\215\5H\0\215\5H\0\215\5H\0\215\5H\0\215\5H\0\215\5H\0\215\5H\0\215\5H\0"..., 260480}], 2) = 260580
writev(5, [{"H\0026\355\3\0\340\2\4\0\340\2\270\1\212\0\0\0\224\0\0\30\0\0", 24}, {"\215\5H\0\320\234\271\0\320\236\273\0\317\237\272\0\320\236\272\0\320\236\273\0\320\240\274\0\320\236\272\0"..., 242880}], 2) = 242904
munmap(0xb7661000, 503808) = 0
write(5, "\2\2\4\0\1\0\340\2\1\0\0\0\3\0\340\2<\0\2\0\4\0\340\0026\0\2\0\3\0\340\2"..., 128) = 128
ioctl(5, FIONREAD, [0]) = 0
write(5, "8\2\4\0\2\0\340\2\4\0\0\0\323\323\323\0C\0\5\0\1\0\340\2\2\0\340\2\f\0\f\1"..., 72) = 72
ioctl(5, FIONREAD, [0]) = 0
poll([{fd=4, events=POLLIN}], 1, 50) = 0
write(5, "8\2\4\0\2\0\340\2\4\0\0\0\323\323\323\0C\0\5\0\1\0\340\2\2\0\340\2\f\0\f\1"..., 72) = 72
ioctl(5, FIONREAD, [0]) = 0
poll([{fd=4, events=POLLIN}], 1, 50) = 0
write(5, "8\2\4\0\2\0\340\2\4\0\0\0\323\323\323\0C\0\5\0\1\0\340\2\2\0\340\2\f\0\f\1"..., 72) = 72
ioctl(5, FIONREAD, [0]) = 0
poll([{fd=4, events=POLLIN}], 1, 50) = 0
write(5, "8\2\4\0\2\0\340\2\4\0\0\0\323\323\323\0C\0\5\0\1\0\340\2\2\0\340\2\f\0\f\1"..., 72) = 72
ioctl(5, FIONREAD, [0]) = 0
poll([{fd=4, events=POLLIN}], 1, 50) = 0
write(5, "8\2\4\0\2\0\340\2\4\0\0\0\323\323\323\0C\0\5\0\1\0\340\2\2\0\340\2\f\0\f\1"..., 72) = 72
4) Deleting the ~/.ooo-2.0 don't resolve the issue...
5) Recompiling the entire OperOffice package don't resolve the issue...
6) The issue is easily reproducible, the splash screen always hangs...
7) It is not a problem linked with cups, the printer daemon works fine and it is properly reachable...
8) On Gentoo I use the following USE variables:
Code: Select all
[ebuild R ] app-office/openoffice-2.3.0 USE="cairo cups dbus eds gstreamer gtk java kde pam seamonkey sound -binfilter -debug -firefox -gnome -ldap -mono -odk -webdav -xulrunner" LINGUAS="en en_GB it -af -ar -as_IN -be_BY -bg -bn -br -bs -ca -cs -cy -da -de -dz -el -en_US -en_ZA -eo -es -et -fa -fi -fr -ga -gl -gu_IN -he -hi_IN -hr -hu -ja -km -ko -ku -lt -lv -mk -ml_IN -mr_IN -nb -ne -nl -nn -nr -ns -or_IN -pa_IN -pl -pt -pt_BR -ru -rw -sh_YU -sk -sl -sr_CS -ss -st -sv -sw_TZ -ta_IN -te_IN -tg -th -ti_ER -tn -tr -ts -uk -ur_IN -ve -vi -xh -zh_CN -zh_TW -zu" 0 kB
- Hagar Delest
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- Location: France
Re: [Ubuntu] OOo Freeze at Splash Screen
Then, how do you explain it works fine on my Dapper with OOo 2.3 (as it does for many other users) ?zagroMod wrote:the only common thing seems to be the 2.3 version of OpenOffice...
It clearly shows that this is a bug linked to the Gutsy upgrade.goggle5 wrote:I have just upgraded to the GG release, but this was happening in FF as well.
You could try to install the official version of OOo : [Ubuntu] Installing OOo on Debian and Co.
LibreOffice 7.6.2.1 on Xubuntu 23.10 and 7.6.4.1 portable on Windows 10
Re: [Ubuntu] OOo Freeze at Splash Screen
I haven't said that the issue present itself in all the 2.3 installations on the whole planet, I've simply said that the the only common thing in all the discussion on this issue that I've found on the net seems to be the version of OO, 2.3...Hagar de l'Est wrote:Then, how do you explain it works fine on my Dapper with OOo 2.3 (as it does for many other users) ?zagroMod wrote:the only common thing seems to be the 2.3 version of OpenOffice...
Clearly the issue is NOT a bug linked to the Gutsy upgrade cause I used the tarball from the official version of OO and I've got the problem...Hagar de l'Est wrote:It clearly shows that this is a bug linked to the Gutsy upgrade.goggle5 wrote:I have just upgraded to the GG release, but this was happening in FF as well.
- Hagar Delest
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Re: [Ubuntu] OOo Freeze at Splash Screen
But how do you explain that even FF is impacted ? The root cause may be deep inside the system, so even the official release can have problems if the issue is in the layer of software between the application and the kernel.zagroMod wrote:Clearly the issue is NOT a bug linked to the Gutsy upgrade cause I used the tarball from the official version of OO and I've got the problem...
LibreOffice 7.6.2.1 on Xubuntu 23.10 and 7.6.4.1 portable on Windows 10
Re: [Ubuntu] OOo Freeze at Splash Screen
I don't explain it (else I wouldn't wrote my post in this topic, I had only to give the solution ) and I'm sure that the problem is in the layer below the application and not in the opplication itself... but the fact that many OO users got the problem remains and I'm searching some similarity in the various environments to discover the cause of the issue and try to solve it... the purpose of this forum is not exactly this?Hagar de l'Est wrote:But how do you explain that even FF is impacted ? The root cause may be deep inside the system, so even the official release can have problems if the issue is in the layer of software between the application and the kernel.
Re: [Ubuntu] OOo Freeze at Splash Screen
I have exactly the same problem but on OpenSUSE 10.3: I can only start OOo as root. While starting as user the OOo freezes. Are there already solutions for this issue?
- Hagar Delest
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- Location: France
Re: [Ubuntu] OOo Freeze at Splash Screen
Back from some days of vacation.
zagroMod, have you tried to run OOo as root ? (sudo soffice IIRC). If still no OOo, I'll split the topic because lyoncha may experience another issue (Please read the Survival Guide for the forum for next threads).
Were you previously running Feisty ? What I understand from the thread is that it was fine before you upgraded, right ?
Of course we're here to find any root cause that could damage the OOo use. But sometimes, the issue is to be found in the OS. I think I remember such similar issue. Have you tried to create another account under Ubuntu and to run OOo from that new user ?
zagroMod, have you tried to run OOo as root ? (sudo soffice IIRC). If still no OOo, I'll split the topic because lyoncha may experience another issue (Please read the Survival Guide for the forum for next threads).
Were you previously running Feisty ? What I understand from the thread is that it was fine before you upgraded, right ?
Of course we're here to find any root cause that could damage the OOo use. But sometimes, the issue is to be found in the OS. I think I remember such similar issue. Have you tried to create another account under Ubuntu and to run OOo from that new user ?
LibreOffice 7.6.2.1 on Xubuntu 23.10 and 7.6.4.1 portable on Windows 10
Re: [Ubuntu] OOo Freeze at Splash Screen
Yes, he has triedHagar de l'Est wrote: zagroMod, have you tried to run OOo as root ? (sudo soffice IIRC).
I already have a solution for my issue. The problem is that my /home/ directory is mounted over NFS. So I had to comment outzagroMod wrote: 2) The splash screen hangs only if launched by an normal user, with the root user it works properly..
Code: Select all
SAL_ENABLE_FILE_LOCKING=1
export SAL_ENABLE_FILE_LOCKING
- Hagar Delest
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- Location: France
Re: [Ubuntu] OOo Freeze at Splash Screen
zagroMod, look in your /tmp folder and remove any OSL_PIPE... file you find.
Does it help ?
Does it help ?
LibreOffice 7.6.2.1 on Xubuntu 23.10 and 7.6.4.1 portable on Windows 10
Re: [Ubuntu] OOo Freeze at Splash Screen
Ok, tried some ideas from yours replies...
I'm wondering if give some head bang on my walls could help someway...
I've tryed to create a basic user within no group than users itself... no way, the problem remains...Hagar de l'Est wrote:Have you tried to create another account under Ubuntu and to run OOo from that new user ?
My home directory is on a LVM managed reiserfs partition, so the file locking isn't an apparent cause... but I've tryied anyway (in gentoo distro the file is /usr/lib/openoffice/program/soffice) but, obviously, with no result...lyoncha wrote:I already have a solution for my issue. The problem is that my /home/ directory is mounted over NFS. So I had to comment outin /usr/lib/ooo-xx/program/soffice. Now it works!Code: Select all
SAL_ENABLE_FILE_LOCKING=1 export SAL_ENABLE_FILE_LOCKING
I've tried to empty completely the /tmp directory... again with no result...Hagar de l'Est wrote:zagroMod, look in your /tmp folder and remove any OSL_PIPE... file you find.
Does it help ?
I'm wondering if give some head bang on my walls could help someway...
Re: [Ubuntu] OOo Freeze at Splash Screen
Something just now worked for me:
Delete file /tmp/OSL*
And try again..
greez
blackmav
Delete file /tmp/OSL*
And try again..
greez
blackmav
- Hagar Delest
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- Joined: Sun Oct 07, 2007 9:07 pm
- Location: France
Re: [Ubuntu] OOo Freeze at Splash Screen
He tried it in the post just above !
LibreOffice 7.6.2.1 on Xubuntu 23.10 and 7.6.4.1 portable on Windows 10
Re: [Ubuntu] OOo Freeze at Splash Screen
I've tried to reinstall OOo and also tried to comment out the code below ...
but I'm still not having any results ... ???
I also tried to open with root via the terminallyoncha wrote:I already have a solution for my issue. The problem is that my /home/ directory is mounted over NFS. So I had to comment outin /usr/lib/ooo-xx/program/soffice. Now it works!Code: Select all
SAL_ENABLE_FILE_LOCKING=1 export SAL_ENABLE_FILE_LOCKING
but I'm still not having any results ... ???