[Solved] OpenOffice 4.1.6

[ggsbrother]

I've tried to install the above update several times. During installation I receive a message "Please exit OpenOffice 4.1.6 and quickstarter before you continue. Although these are not running, when I click on OK, the installation shuts down. Any ideas?

[FJCC]

Can you confirm that there are no soffice processes running when you look on the Task Manager. To bring up the Task Manager, press CTRL Shift ESC. I think the tab you want is called Processes, it has been a long time since I used Windows 7. If there are any soffice processes, kill them and then try the installation.

[ggsbrother]

No, I checked Task Manager and there was only Firefox and email running

[RoryOF]

Note that the processes involved are soffice processes (initial lowercase S); on TaskManager there should be an option to "show processes for all users" (words to that effect); please check that when you select this option there are no hitherto concealed processes, perhaps at an admin level.

[ggsbrother]

there are quite a few running under processes and I'll check through them. What are soffice processes?

[RoryOF]

soffice processes are processes called (guess what?) soffice and they are the internal name used by OpenOffice (historical reasons for this). Kill all of them, then try a fresh install.

[ggsbrother]

Ok, thanks a lot, I'll go through it all tomorrow. Its dinner time now in GB

[ggsbrother]

I installed sucessfully this am so you were correct in thinking I had background programs running.
Thanks for your help.