[Solved] AOO Crashing, Freezing, and Failing to Save

Issues with installing under all versions of MS Windows
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Arty23
Posts: 3
Joined: Sat Aug 18, 2018 4:01 am

[Solved] AOO Crashing, Freezing, and Failing to Save

Post by Arty23 »

Hey all,

Work from home attorney here. Freaking out because all of my formatted documents were made on OO and it is completely unusable at the moment. The problem just started out of the blue. OO will open a few of my documents. One large document with pictures crashes the program the second that I open it. The other documents either crash while I'm working on them or crash when I go to save work done on them. Program also freezes during document recovery screen. I've downloaded Microsoft Office as a placeholder but any document that has formatting is now off. I'm usually really good at trouble shooting computer issues, but I'm stumped. Microsoft Office works as usual and I have no other issues with my laptop.

Open Office 4.1.5 on Lenovo Yoga with Windows 10.

What I've tried:
- Restarted computer
- Renamed OO user profile
- Uninstalled and reinstalled
- Uninstalled and re-installed an older version
- Start laptop in safe mode and try to save
- Attempt on a different Windows user profile
- Looked for soffice processes to close in task manager
- Uninstalled any recent programs and apps including anti-virus software

I appreciate any suggestions that anyone can come up with!
Last edited by Hagar Delest on Sat Aug 18, 2018 8:48 am, edited 3 times in total.
Reason: Add green tick [robleyd, Moderator]
OpenOffice 4.1.5 on Windows 10
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robleyd
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Joined: Mon Aug 19, 2013 3:47 am
Location: Murbko, Australia

Re: HELP: OO Crashing, Freezing, and Failing to Save

Post by robleyd »

See if the suggestions in this topic on a similar issue which was raised very recently provide a solution.
Cheers
David
OS - Slackware 15 64 bit
Apache OpenOffice 4.1.15
LibreOffice 24.2.1.2; SlackBuild for 24.2.1 by Eric Hameleers
Arty23
Posts: 3
Joined: Sat Aug 18, 2018 4:01 am

Re: [SOLVED] HELP: OO Crashing, Freezing, and Failing to Sav

Post by Arty23 »

Removing the Windows update worked. Thank you so much. I've been searching for a day for an answer!
OpenOffice 4.1.5 on Windows 10
sethgleaves5
Posts: 1
Joined: Thu Aug 23, 2018 6:29 pm

Re: [Solved] AOO Crashing, Freezing, and Failing to Save

Post by sethgleaves5 »

I'm having the same issue with toshiba bought in Flipkart. Thanks for sharing this information, it probably help me out with my
problem on my Open Office Open Office 4.1.5. Thank you. Post more updates.
Open Office 4.1.5 and Windows 10
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