OpenOffice Calc Crashes after W10 update

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OpenOffice Calc Crashes after W10 update

Postby pranthony » Thu Aug 16, 2018 3:44 pm

I have been experiencing the same problem with Cal, as the previous poster. Yesterday Windows 10 did an update on my HP ENVY i7 Laptop; immediately after which my 611k multi-sheet file failed to SAVE, after a trivial data addition. I created this file under version 4.1.3; tried everything noted previously to the past POSTER - with similar lack of success, then I upgraded to Version 4.1.5. Nothing has helped so far.

I even copied my last backup version of my CAL file, and it fails.

However, I have emailed a copy of the file to my OLD XP and it opens & behaves under an old 3.3.0 version of Open Office... so my FILE is OK, as well as its backup version.

How can I send you a copy of my CAL file ??
 Edit: Split from https://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=94690 
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OpenOffice Calc Crashes after W10 update

Postby pranthony » Thu Aug 16, 2018 4:33 pm

Well folks, I came back to my PC after having a coffee and my CAL file had saved finally.

So, I decided to time it with these results with a stop watch..

I added a few letters to one cell in my CAL sheet; and timed what happened after I clicked the SAVE icon.

5 seconds in, the top bar said '(not responding)'
Approx 2.5 MINUTES later the Laptop began to spin up its fans, the typical GREEN bar ran across the bottom; and the save completed.
Closed the file & Reopened it; and it indeed did SAVE the small text change in the cell.

I did this several times with EXACTLY the same result.

I also noted that if you click the screen, after the '(Not Responding') message appears, the Cal Sheet ghosts into a white version; but still saves after 2.5 minutes.

After each save finally occurs, the CAL sheet accepts input, as you would expect... but SAVE always behaves with the same DELAY characteristic.

It is the SAVE function that is buggered GUYS.
The PC gets lost; The CAL sheet spawns a '(not responding)' message; BUT eventually recovers with the SAVE completed GREEN bar pass at the bottom.
This is nuts ... I can't wait over 2.5 minute for every save guys.

It seems to me that WINDOWS 10 is throwing something in the way of the SAVE function, without a notice dialogue box; but finally 'times out'; and lets it complete.

.
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Re: OpenOffice Calc Crashes after W10 update

Postby John_Ha » Thu Aug 16, 2018 5:08 pm

pranthony wrote:How can I send you a copy of my CAL file ??

I have sent you my ID. I have a W10 "pre-update" system available so I can test both before and after the update.

You will note that your problem "saving large file fails" is completely different from the other thread - OpenOffice Calc Crashes after W10 update where "opening a large file causes hang and crash". Even so, have you tried the steps 1, 2, 3 and 4 suggested in the other thread? In particular, did the update install successfully or is it only partially installed?

Please do not post on the other thread. YOUR PROBLEM IS DIFFERENT.

The other thread is about a crash when a file is OPENED.

Your thread is about a problem when a file is SAVED. You can open the file.

Please read Survival Guide for the forum - One issue per thread which asks users not to hijack other threads. A moderator has already moved your hijack post to here yet you have now put it back!
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Re: OpenOffice Calc Crashes after W10 update

Postby pranthony » Thu Aug 16, 2018 9:49 pm

Many Thx to John_Ha for helping trouble shoot my Open Office CALc SAVE delay problem.
In the end, it turned out to be the Aug 15th Microsoft Update. Once KB4343909 was uninstalled, it reversed to July 11, 2018 update KB4338819, as my Laptop re-booted today.
All my Open Office CALc SAVE problems vanished.
Grrrrrrrr; but what a relief ,,, I can get back to my data.

I have found this information on the FAILED Update..
https://support.microsoft.com/en-ca/hel ... -kb4343909
Last edited by pranthony on Thu Aug 16, 2018 10:03 pm, edited 2 times in total.
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Re: OpenOffice Calc Crashes after W10 update

Postby John_Ha » Thu Aug 16, 2018 9:56 pm

pranthony wrote:... Once KS434390... was uninstalled, it got magically replaced by update KS4338819

That's a typo - it should be "Once KB434390... was uninstalled, it got magically replaced by update KB4338819"

 Edit: I think the correct number is KB4343909. 
Last edited by John_Ha on Fri Aug 17, 2018 9:53 am, edited 1 time in total.
AOO 4.1.5, Windows 7 Home 64 bit

See the Writer Manual, the Writer FAQ, the Writer Tutorials and the Writer guide.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
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Re: OpenOffice Calc Crashes after W10 update

Postby pranthony » Thu Aug 16, 2018 10:07 pm

Yes .. B not S .... Blush ... Oops.. Thx again John.
The KB4338819 was a previous (July) Update on my Laptop, which the system reverted back to. The Link I provided suggests the KB4343909 has more than the Open Office Bug, and they plan an update.
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Re: OpenOffice Calc Crashes after W10 update

Postby pranthony » Tue Aug 21, 2018 5:47 pm

UPDATE to the "Remove KB4343909 solution" The Problem is NOT QUITE gone; it Revisited my Laptop with today's W10 Update round.
.... This morning (Aug 21st, 2018), my Windows 10 decided to run another Update; and KB4343909 came back.
With it, the OO Save problem came back; and removing the KB4343909 update once again resolved the problem. :) and my SAVEs again work.

My question(s) now are :: .....
How can I keep Windows 10 from forcing me to repeat this cycle every time KB4343909 comes back ??
Is there a new Version solution or patch from OO coming ??
Has anyone from OO told Microsoft that their KB4343909 Update is crashing OO ??
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