[Solved] OpenOffice Calc Crashes after W10 update

Issues with installing under all versions of MS Windows

Re: OpenOffice Calc Crashes after W10 update

Postby wdrit » Thu Aug 16, 2018 11:10 pm

It was the latest update (Aug 14 for me,) It also took out a driver for my printer (which I fixed). The calc crashes due to a bad memory allocation, a problem I've had before with previous versions of OpenOffice and my calcs and only managed to get rid of it when a new OpenOffice update came out. I'll be waiting for the tech boys at whatever firm is responsible for it now, or I'll switch to other software for a fix.
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Re: OpenOffice Calc Crashes after W10 update

Postby John_Ha » Fri Aug 17, 2018 10:02 am

wdrit wrote:It also took out a driver for my printer (which I fixed).

See the forum - W10 often installs the wrong printer driver but it only affects 32 bit applications. The printer driver will be a 64 bit driver but AOO is a 32 bit application, and needs some software to interface to the printer driver.
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby Neyephe » Tue Aug 21, 2018 1:15 am

Uninstalling the update fixed my OO issues, but last night my comp redownloaded that update and all my problems started again. I just uninstalled it a second time. Do any of you know how to keep my system from reinstalling that update?
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby es0 » Tue Aug 21, 2018 2:21 am

Neyephe wrote:Uninstalling the update fixed my OO issues, but last night my comp redownloaded that update and all my problems started again. I just uninstalled it a second time. Do any of you know how to keep my system from reinstalling that update?


You can at least pause the update for ~a month. Go to Windows Update -> Advanced options -> Pause Updates. It gives a reprieve for 35 days.

Also take note of which version is the culprit. Then, if it reinstalls that same version in 35 days, you can roll back again, and pause once more. It won't let you pause repeatedly without going through a full update cycle but it will let you roll back and pause again (at least,i'm hoping it continues to let me do that!).
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Re: OpenOffice Calc Crashes after W10 update

Postby pranthony » Tue Aug 21, 2018 5:36 pm

UPDATE to the "Remove KB4343909 solution"
.... This morning (Aug 21st, 2018), my Windows 10 decided to run another Update; and KB4343909 came back.
With it, the OO Save problem came back; and removing the KB4343909 update once again resolved the problem. :) and my SAVEs again work.

My question(s) now are :: .....
How can I keep Windows 10 from forcing me to repeat this cycle every time KB4343909 comes back ??
Is there a new Version solution or patch from OO coming ??
Has anyone from OO told Microsoft that their KB4343909 Update is crashing OO ??
Last edited by pranthony on Fri Aug 24, 2018 8:07 pm, edited 1 time in total.
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby CSRepton » Tue Aug 21, 2018 6:56 pm

As far as I know all you can do with windows 10 is to delay the update, but you can only do ths a few times. If you know how t get a meaningful message to microsoft I would like to know. There is such a widespread comment on this update and the problems it has caused (not just with OO) that I cannot believe they are unaware of the problem.
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby pranthony » Tue Aug 21, 2018 8:03 pm

Thank you for your reply, CSRepton.....
Then, I can only await the MS solution, with my Uninstall button at the ready for any resurfacing of KB4343909 :((
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby pranthony » Fri Aug 24, 2018 4:14 pm

I seems to me that the SOLVED Flag is misleading on this Thread... Can we remove it & how is that done ??

We thought a solution was found, but Uninstalling KB4343909 has proven short term, until MS reissues the Killer Update KB4343909 again.

That is: There is no question that Uninstalling KB4343909 returns proper SAVE function to OO; but it lasts only 24 to 48 hrs.

I've tried putting MS WIN10 Update into MANUAL mode; as recommended by MS support .... but that failed to hold off KS4343909 from returning.
I've tried installing KB4340917, as recommended on the MS website for KB4343909 problems ... but that UPDATE also crashes OO , when Saving.

I acknowledge that setting WiFi so Updates do not download likely works; but that is also a short term band-aid, which cripples my Laptop for other things.

I found this insight on the MS forms; where they are struggling with KB4343909 impacting Network access .... Can anyone see a 'hint' to the OO struggles in these dialogues ??
It suggests that "The KB4343909 update has changed something in file sharing." Is this related to OO getting lost when it trys to SAVE updates ??

https://social.technet.microsoft.com/Fo ... progeneral
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby Neyephe » Fri Aug 24, 2018 5:16 pm

I've had to uninstall the update 3 times already. It is frustrating to loose the time to uninstalling and restarting the computer to only have to do it again the next day. I changed my computer's inactive hours to the opposite of what I normally use the computer so it will have to notify me of an update before the computer restarts. This has so far bought more a longer time period between issues because I can click "not now" instead of the computer auto-restarting.
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby pranthony » Fri Aug 24, 2018 9:32 pm

I have just finished a long chat with MS Tech Team and was offered this solution to keep KB4343909 from revisiting my W10 Laptop. Like many other things I've tried, time will be our best guide to see if it worked. Here is what they suggested ..

The following troubleshooter is available for download from the Microsoft Download Center: http://download.microsoft.com/download/ ... de.diagcab
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby don.hark@gmail.com » Wed Sep 05, 2018 11:53 pm

I've follow this with interest. Having problems with crashing after KB434390 hit my system.
except my calc files are not large, nor writer's. both will crash.
I'd get about 10 minutes of use, then it starts and they die. no open problems but eventually save problems. No problem recovering.
So I was doing a very inconvenient work around. I'd only work one file at a time. A "tell" was when "save as" wouldn't work. Then I close the file, And invoke opening another and repeat the process.
Also per discussion: I checked my updates. Shows KB434390 installed on 8/15/18 after which my troubles started.

I have a 2nd computer, same model.
I ran an experiment. Used it. AOO doesn't appear to crash of act oddly.
I checked it's update record.
This is interesting. It shows a KB4343909 installed on 8/22. No sign of an 8/15 update, no sign it ever hit that machine.
which isn't unusual as I don't use it as frequently.
The 909 isn't a typo.
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby steve-o » Sat Sep 08, 2018 3:45 pm

I am also suffering through this issue with KB4343909 on four separate machines, all of which run Windows 10. My crashes are not limited to just when making saves, although saves do often (but not always) cause a crash. I also just get random crashes for no apparent reason when attempting ordinary tasks. Sometimes crashes are preceded by strange behaviors like graphical tearing, failure to respond to certain commands (like I click a toolbar button and get the button animation, but the effect doesn't occur), or general lag. Sometimes I get a nonsensical error dialog ("object has already been disposed", "bad allocation") with only an OK button and the crash occurs after hitting it.

FWIW, I think this issue is serious enough that the forum needs a stickied post about it to help people who are, no doubt, coming to the forum to figure out why OO is suddenly unusable.

Following the advice in this thread, I've managed to uninstall and then hide the KB4343909 on SOME of the machines I use. Sadly with the machine I am now typing on, the update seems to have managed to slip back through and is no longer on my list of updates that I'm allowed to uninstall. I tried rolling back to the earliest available System Restore point and still can't uninstall from there.

I'm starting to worry that I will simply have to abandon OpenOffice for good. I've tried switching to LibreOffice on two separate occasions only to find that (other than the pretty icons) all of the noticeable "enhancements" make the experience worse for my usage case (their new Calc AutoFilter in particular they announced with such pride but is a UX disaster). Still, if this problem effects LO as well at least I know it's still being developed and they may find a way to solve it.

If I have to move on to a completely different suite, does anybody have suggestions? I was thinking to try Google Docs, but it's not possible to use arbitrary or uploaded fonts with it, so that's an instant disqualification... I would like to stay with an open product, preferably with good OpenDocument support so I can continue using my existing files.
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby RoryOF » Sat Sep 08, 2018 4:19 pm

You could abandon Windows. Why do you think so many of the Volunteers on Forum have moved to linux distros?
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby Neyephe » Tue Sep 18, 2018 10:35 pm

Grrrr… well I finally get that one update gone and it seems something else now crashes the OO... looks like there is a new Security update that my comp downloaded yesterday... KB4457128... Hoping the uninstall of this will work like it did for the other update.
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby RoryOF » Tue Sep 18, 2018 10:48 pm

Please advise of uninstalling KB4457128 helps with OO stability.
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby Neyephe » Tue Sep 18, 2018 11:41 pm

Well, so far I've been working in OO for an hour with no issues. Was crashing every 10 minutes before. If I start crashing again without that update I'll come back here.
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby Durgamaa » Wed Sep 19, 2018 5:16 am

I'm having this problem (though never happened before in many years of using OO), and have tried every solution on this forum, to no avail.
I most recently tried uninstalling the windows-10-update-kb4343909, but the Uninstall option does not appear for me once I've selected the update I wish to uninstall.
Not even sure this will help, as there have been 2 or 3 more Windows updates installed since then (all automatically).

PLEASE HELP. I really need to get work (now overdue) done for my clients ASAP - for their health (I work in healthcare).
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby Neyephe » Wed Sep 19, 2018 2:09 pm

Durgamaa wrote:I'm having this problem (though never happened before in many years of using OO), and have tried every solution on this forum, to no avail.
I most recently tried uninstalling the windows-10-update-kb4343909, but the Uninstall option does not appear for me once I've selected the update I wish to uninstall.
Not even sure this will help, as there have been 2 or 3 more Windows updates installed since then (all automatically).

PLEASE HELP. I really need to get work (now overdue) done for my clients ASAP - for their health (I work in healthcare).



I have to right click on the update for the uninstall option to come up.
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby aguess » Wed Sep 19, 2018 2:35 pm

Experiencing the same issue as everyone else. I use Calc for bookkeeping, I want privacy so moved from google documents for that reason.
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby Durgamaa » Wed Sep 19, 2018 8:22 pm

Neyephe wrote:
Durgamaa wrote:I'm having this problem (though never happened before in many years of using OO), and have tried every solution on this forum, to no avail.
I most recently tried uninstalling the windows-10-update-kb4343909, but the Uninstall option does not appear for me once I've selected the update I wish to uninstall.
Not even sure this will help, as there have been 2 or 3 more Windows updates installed since then (all automatically).

PLEASE HELP. I really need to get work (now overdue) done for my clients ASAP - for their health (I work in healthcare).



I have to right click on the update for the uninstall option to come up.


NOPE!
Obviously the first thing I would try if I didn't see a button!

Someone more helpful PLEASE!
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby Neyephe » Wed Sep 19, 2018 8:58 pm

This is how I uninstall updates on my comp:

I type "Windows update settings" in the search box next to the windows button and click on it. I then click on Update History. I then click on Uninstall updates. This is where I have to right click for uninstall to show up.

I have an HP pavilion laptop and this has always worked for me. If this is what you are already doing, then maybe someone else with more knowledge of other comp set ups can help.
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Re: [Solved] OpenOffice Calc Crashes after W10 update

Postby Durgamaa » Wed Sep 19, 2018 9:21 pm

I did the same. Did not work.
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