Install failed partway, now cannot reinstall

[installshield]

Hi,

I am on a new laptop. I tried to download and install OpenOffice a few days ago and, I think because my computer was also syncing my Dropbox, the installation hung near the end. I tried to install it again today but the installer says there is a partial installation already started. It asks me if I want to clean up the files associated with that installation, but clicking "Yes" does nothing (the dialog box reappears). Please help - I write for a living and the animations in the version of Microsoft Word that came with this computer are nauseating me.

Thank you.

[installshield]

This is the dialog box in question.

[RoryOF]

There is discussion in this thread
viewtopic.php?f=15&t=69338&p=309373&hilit=1704#p414735
and a suggested fix in the last post of that thread.

[installshield]

Thank you very much. But I have the same problem trying to download the package from Microsoft.

[RoryOF]

Failure to download from Microsoft cannot be blamed on OpenOffice. You should ping and traceroute to the Microsoft site to be certain that you can reach it.