OO won't speak to my printer

Issues with installing under all versions of MS Windows
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CJI
Posts: 2
Joined: Wed Apr 25, 2018 12:54 pm

OO won't speak to my printer

Post by CJI »

Since Windows 10 installed the Creator update, OpenOffice 4.1.5 can't print on my HP Photosmart D5460 (the default printer), although it will print on our other printer (HP Photosmart D7260, on a wired networked connection). Can you help, please?
OpenOffice 4.1.5 Windows 10 64bit
John_Ha
Volunteer
Posts: 9584
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: OO won't speak to my printer

Post by John_Ha »

Welcome to the forum.

The W10 update installed the wrong printer driver. Go to the HP website and download and install the correct driver for your printer.

As a new poster you will find much useful information in the Writer FAQ, the Writer Tutorials, the up to date Writer guide and the Writer Manual. May I suggest you bookmark the pages.

Press F1 to access the Help screen and search for your problem

The chapter headings in the manual are:

1 - Introducing Writer
2 - Setting up Writer
3 - Working with Text
4 - Formatting Pages
5 - Printing, Exporting, Faxing and E-Mailing
6 - Introduction to Styles
7 - Working with Styles
8 - Working with Graphics
9 - Working with Tables
10 - Working with Templates
11 - Using Mail Merge
12 - Tables of Contents, Indexes and Bibliographies
13 - Working with Master Documents
14 - Working with Fields
15 - Using Forms in Writer
16 - Customizing Writer – Keyboard shortcuts.

When a pop-up window opens, click the Help button for extensive help on that function - it is often more comprehensive than the manual.

Showing that a problem has been solved helps others searching so, if your problem is now solved, please view your first post in this thread and click the Edit button (top right in the post) and add [Solved] in front of the subject.
Last edited by John_Ha on Mon May 21, 2018 12:11 pm, edited 1 time in total.
LO 6.4.4.2, Windows 10 Home 64 bit

See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
CJI
Posts: 2
Joined: Wed Apr 25, 2018 12:54 pm

Re: OO won't speak to my printer

Post by CJI »

Thank you for your reply. I tried to install the correct driver, but am not sure if it succeeded, as an error occured part way thro'. This seemed to be because Windows updates needed installing and restarts required. I restarted several times, but the demand to restart continued. My printer still won't work, and now I am unsure what's happening about updates.
OpenOffice 4.1.5 Windows 10 64bit
John_Ha
Volunteer
Posts: 9584
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: OO won't speak to my printer

Post by John_Ha »

1. Reboot and allow all updates to be installed.
2. Once you are sure that all updates have been installed install the correct printer driver.

It may be sensible to leave a 24 hour gap before installing the driver to ensure that W10 has installed all its updates.
LO 6.4.4.2, Windows 10 Home 64 bit

See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
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