[Solved] Updating from 4.1.3 to 4.1.5, get strange error

[dbs754]

I've been trying to upgrade to version 4.1.5 on Windows 10. I have downloaded the file and have begun the install several times. I get the same error message "please close your open office 4.1.5 files". However, I do not have 4.1.5 installed yet and have checked several times - the current installation is still 4.1.3. What should I do?

[FJCC]

Start the Task Manager by pressing CTRL + Shift + Esc. Look on the Details tab for any process starting with soffice and kill it. Then try rerunning the installation.

[dbs754]

I tried this. Killed two processes starting with soffice - both were for open office 4.1.3. Tried two times to install 4.1.5. Didn't work got same error message.

[RoryOF]

If you are still getting the same error message there are most probably other instances of soffice or openoffice components running in TaskMamager that you have not yet removed.

[dbs754]

Hmm - I checked task manager, both under process and details and didn't see instances of either soffice or openoffice.

[fuzzybeard203]

I am also having this issue with closing 4.1.5 mid-installation with zero soffice processes running. Please advise on how to proceed.

[fuzzybeard203]

Nevermind...I uninstalled AOO 4.1.3 via the Add/Remove Programs/Features Control Panel, ran CCleaner to make sure that all Registry entries for AOO were toast, then I ran the AOO 4.1.5 installer. Success!

[dbs754]

Thanks!! This worked for me too. I deleted V4.1.3 using add/remove. Then ran the installer for 4.1.5 and it worked without a problem. Nice workaround!

This does beg the question of why the install for 4.1.5 didn't work in the first place, but all's well that ends well.