OO closes unexpectedly

Issues with installing under all versions of MS Windows

OO closes unexpectedly

Postby Rafael » Wed Nov 22, 2017 3:00 pm

Dears,

My OpenOffice simply closes out of nowhere, without any problems, while I'm working on it. After a feel minutes, it works again. How to solve this problem?
Last edited by acknak on Wed Nov 22, 2017 6:20 pm, edited 1 time in total.
Reason: title changed (was: Please I need help!)
OpenOffice 4.1.3, Windows 8.1
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Re: OO closes unexpectedly

Postby FJCC » Wed Nov 22, 2017 7:24 pm

Many strange OpenOffice problems are solved by resetting the user profile. To do this, first shut down OpenOffice. Open any folder and enter
%appdata%\openoffice\4
in the address bar near the top. That will take you to a folder that contains a folder named user. Rename that folder to user_old and restart OpenOffice. You should get the registration screen. Is OpenOffice stable now?
AOO 3.4 or 4.1 on MS Windows XP ( before 2013-08-03) or Windows 7
If your question is answered, please go to your first post, select the Edit button, and add [Solved] to the beginning of the title.
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Re: OO closes unexpectedly

Postby RoryOF » Wed Nov 22, 2017 7:28 pm

If FJCC's suggestion does not work, start Windows in Safe Mode and run OpenOfice. If OO runs OK with Windows in Safe mode, the problem is caused by some program or driver that runs in Windows Normal mode.
Apache OpenOffice 4.1.4 on Xubuntu 16.04.03 (mostly 64 bit version) and infrequently on Win2K/XP
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Re: OO closes unexpectedly

Postby Rafael » Wed Nov 22, 2017 8:53 pm

FJCC wrote:Many strange OpenOffice problems are solved by resetting the user profile. To do this, first shut down OpenOffice. Open any folder and enter
%appdata%\openoffice\4
in the address bar near the top. That will take you to a folder that contains a folder named user. Rename that folder to user_old and restart OpenOffice. You should get the registration screen. Is OpenOffice stable now?


Sorry, it didn't work, still instable.
OpenOffice 4.1.3, Windows 8.1
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Re: OO closes unexpectedly

Postby Rafael » Wed Nov 22, 2017 8:55 pm

RoryOF wrote:If FJCC's suggestion does not work, start Windows in Safe Mode and run OpenOfice. If OO runs OK with Windows in Safe mode, the problem is caused by some program or driver that runs in Windows Normal mode.


Do you know if there is any incompatibility between OpenOffice and Panda antivirus?
OpenOffice 4.1.3, Windows 8.1
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Re: OO closes unexpectedly

Postby Hagar Delest » Wed Nov 22, 2017 10:57 pm

Not sure but good question. There were issues in the past with Komodo for sure.
You can try to disable your antivirus to make sure. If it's better, you may have to configure an exception for AOO.

Please add [Solved] at the beginning of the title in your first post (top of the topic) with the edit button if your issue has been fixed.
AOO 4.1.4 on Xubuntu 17.10, (Artful Aardvark) and 4.1.3 on Windows 7 (with winPenPack port).
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