[Solved] Cannot save after updating to Windows 10

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[Solved] Cannot save after updating to Windows 10

Postby vmoore » Sat Nov 18, 2017 10:45 pm

I am using Open Office 4.1.3. I recently upgraded to Windows 10 and since that upgrade I am unable to save open office files. The error message is : Error saving the document. General input/output error while accessing (here it gives the file location and name). Help will be greatly appreciated.
Last edited by RoryOF on Mon Nov 20, 2017 2:54 pm, edited 2 times in total.
Reason: Added green tick [RoryOF, Moderator]
Open Office 4.1.3 on Windows 10
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Re: Cannot save after updating to Windows 10

Postby FJCC » Sun Nov 19, 2017 12:38 am

Try renaming your user profile. To do this, first shut down OpenOffice. Open any folder and enter
%appdata%\openoffice\4
in the address bar near the top. That will take you to a folder that contains a folder named user. Rename that folder to user_old and restart OpenOffice. You should get the registration screen. Fill that out and then see if you can save files.
AOO 3.4 or 4.1 on MS Windows XP ( before 2013-08-03) or Windows 7
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Re: Cannot save after updating to Windows 10

Postby vmoore » Sun Nov 19, 2017 4:07 pm

Thanks for the quick reply. Unfortunately renaming my user profile did not solve the problem.
I upgraded from Windows 8.1 to Windows 10.
Open Office 4.1.3 on Windows 10
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Re: Cannot save after updating to Windows 10

Postby RoryOF » Sun Nov 19, 2017 4:10 pm

In /File /Save as use the navigation button to manoeuvre to your desktop and try Saving there. If you can Save there then possibly you have not rights to Save in your normal directory/
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Re: Cannot save after updating to Windows 10

Postby floris v » Sun Nov 19, 2017 4:22 pm

I just got the most recent updates for Windows 10 and can still save LO and OpenOffice files, so using Windows 10 shouldn't be the problem. Maybe you should reset your user profile.
Click here for help how to do that.
MS Windows 10 - AOO 4.1.3 - LibreOffice 5.2.3.3
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Re: Cannot save after updating to Windows 10

Postby vmoore » Sun Nov 19, 2017 11:14 pm

Thanks for the try but I cannot save to the desktop either. I get the message that the file I am trying to save is not found.
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Re: Cannot save after updating to Windows 10

Postby vmoore » Mon Nov 20, 2017 4:06 am

Thanks for your help. I found the problem and at least partly solved it. It turns out that Windows Defender decided that the folders I was saving in or from needed controlled access and therefore was blocking access. At this point I have turned off file access control in Windows Defender and can save my work. It is a windows problem but without your help I would not have found it.
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Re: [Solved] Cannot save after updating to Windows 10

Postby Bill » Mon Nov 20, 2017 2:15 pm

Controlled Folder Access is an anti-ransomware feature. Instead of turning off Controlled Folder Access, add C:\Program Files (x86)\OpenOffice 4\program\soffice.bin as an allowed app.

How to Change Windows Defender Controlled Folder Access Settings in Windows 10
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Re: [Solved] Cannot save after updating to Windows 10

Postby vmoore » Mon Nov 20, 2017 4:38 pm

Thanks, I tried adding soffice.bin and all other applications in OpenOffice 4 to the allowed app list and still cannot save with controlled folder access turned on.
Open Office 4.1.3 on Windows 10
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Re: [Solved] Cannot save after updating to Windows 10

Postby RoryOF » Mon Nov 20, 2017 5:04 pm

A wild guess - try adding rights to the folder in which you wish to Save.
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Re: [Solved] Cannot save after updating to Windows 10

Postby Bill » Mon Nov 20, 2017 7:38 pm

Try restarting the computer. I have Controlled Folder Access turned on, my Documents folder is protected and only soffice.bin is set as an allowed app. I can save files with Writer and Calc in Documents. If I remove soffice.bin as an allowed app, then I get the general input/output error.
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Re: [Solved] Cannot save after updating to Windows 10

Postby John_Ha » Tue Jan 02, 2018 1:15 pm

Re: General error or General input/output error opening word where files may be corrupted in the user profile.
AOO 4.1.5, Windows 7 Home 64 bit

See the Writer Manual, the Writer FAQ, the Writer Tutorials and the Writer guide.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
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Re: [Solved] Cannot save after updating to Windows 10

Postby catwriter » Mon Aug 27, 2018 3:35 am

I turned off my Controlled Folder Access in Windows Defender. Then added soffice.exe and swriter.exe as protected apps. That seemed to rewrite my C:\Users\*******\AppData\Roaming\OpenOffice\4\user\basic dialog.xlc and script.xlc files. I was then able to turn back on Controlled Folder Access in Windows Defender and can save, save, save til my heart's content. Hope this helps.
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