Phil wrote:Where did you save the downloaded installer files before starting them for installation, i.e. are they on your local hard drive, on a USB memory stick, or maybe on a CD or DVD?
I'm asking as Error 1311 may refer to an issue of Microsoft installer when it extracts .cab data from external drives.
Do you have the current version of MSI running? It should be distributed via Microsoft Update. You can also check KB Article 893803.
You could also try to run the Microsoft Windows Installer Clean Up utility which is available in KB Article 290301.
Finally, you could try to run a registry cleaning utility like CCleaner.
JR1984 wrote:I dont have MSI running on my computer.
JR1984 wrote:I went to the link but I do not know what exactly I need to download, thats if I need to download something.
JR1984 wrote:do I need not need to install the Java since I already have it on my computer?
when i click on custom installation, testool, XSLT Sample Filters, Mobile Device Filters and my ActiveX Control are X'ed out. which one of these do I need to turn on?....and which of the other ones that I did not mention needs to be turned off?
I've tried installing it with my Norton antivirus turned off. I notice it has a firewall. So do I need to turn off my Norton firewall and my other firewall thats already on my computer off?
JR1984 wrote:And another question is do I need to unzip all the files to another location/folder before I do the installation?
AndrewZ wrote:JR1984 wrote:And another question is do I need to unzip all the files to another location/folder before I do the installation?
Unzip what? On Windows, you download OpenOffice.org as an .exe. You run that and it unpacks itself to the desktop and automatically starts stage 2. At this point, you will have two icons that look like this.
So, just run the original .exe you downloaded. It has an blue and white icon with two seagulls.
count yorga wrote:... this problem with the error 1311 has been reported for the last 7 years...
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