Immediate crash after registration wizard OOo 3.3 Win64

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Immediate crash after registration wizard OOo 3.3 Win64

Postby smprovistas » Tue Feb 21, 2012 7:14 pm

Having a problem on a new OOo installation on Windows 7 64-bit Professional. OOo immediately crashes after the registration wizard runs, whether it's closed by pressing the cancel button or completed by filling out the forms (and choosing never to register).

Things I have tried:
Scan for viruses/malware with MS Security Essentials and MBAM
uninstall/reinstall (with and without bundled JRE... JRE installed on Windows is Java 6 Update 31 from java.com)
Remove user profile directory in AppData\Roaming\OpenOffice.org\3\
Check Windows application event log -- no entries.
Task manager shows that the soffice.bin processes immediately disappear after the registration wizard closes.

Anything else to try?
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Re: Immediate crash after registration wizard OOo 3.3 Win64

Postby thomasjk » Tue Feb 21, 2012 8:25 pm

Try Revo Uninstaller Free http://www.revouninstaller.com/revo_uni ... nload.html to completely remove the install. Use the most aggressive settings. Run CCleaner http://www.piriform.com/ccleaner/builds to clean the registry. Try again. Make sure you use the 32bit java, OOo will not work with the 64bit version.
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Re: Immediate crash after registration wizard OOo 3.3 Win64

Postby smprovistas » Wed Feb 22, 2012 6:25 pm

Good suggestions... I tried them, but still no luck. I specifically downloaded and installed the 32-bit JRE from Java.com as well, just to be sure.

Still exactly the same behavior...
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Re: Immediate crash after registration wizard OOo 3.3 Win64

Postby Hagar Delest » Wed Feb 22, 2012 6:28 pm

You can try to remove IE9 if installed, there are reports here about such an incompatibility IIRC.
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Re: Immediate crash after registration wizard OOo 3.3 Win64

Postby RoryOF » Wed Feb 22, 2012 6:30 pm

Hagar Delest wrote:You can try to remove IE9 if installed, there are reports here about such an incompatibility IIRC.


It may also be useful to restart Windows after making such a change, before trying OpenOffice again on the altered system.
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Re: Immediate crash after registration wizard OOo 3.3 Win64

Postby JimSBarr » Sun Feb 26, 2012 12:13 pm

I seem to have exactly the same problem, anyone with any ideas
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Re: Immediate crash after registration wizard OOo 3.3 Win64

Postby RoryOF » Sun Feb 26, 2012 12:30 pm

The two fixes are 1) to remove Internet Explorer 9 (IE8 is automatically restored), or 2) (best) to disable automatic checking for updates. This latter you do by performing a Repair Install and selecting the option _not_ to automatically check for updates.

If having tried either or both of these fixes (and rebooted your computer) and the problem is not solved, then there is some other problem and we need more information.
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Re: Immediate crash after registration wizard OOo 3.3 Win64

Postby JimSBarr » Sun Feb 26, 2012 1:09 pm

Fix 1 does it - I don't use Iexplore so I didn't realise that 9 was installed on this laptop - uninstalling IE9 cured it, many thanks
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Re: Immediate crash after registration wizard OOo 3.3 Win64

Postby RoryOF » Sun Feb 26, 2012 1:20 pm

If the urge comes over you to use IE9 (and an icepack on the head and lying down in the dark doesn't cure that :-) ) Try the other option, which you can access under OpenOffice's /Tools /Options - can't remember just where it is but it is there.
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Re: Immediate crash after registration wizard OOo 3.3 Win64

Postby smprovistas » Fri Mar 02, 2012 1:48 am

I reinstalled and the launcher started for the first time. I disabled online update, and seems do seem to be working now. It definitely seems like there is something to this, whether it's IE9 or Windows 7. I disabled IE9 and it still crashed.
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Re: Immediate crash after registration wizard OOo 3.3 Win64

Postby Oldtimer » Thu Mar 29, 2012 10:11 pm

Uninstalling IE9 (via Windows install list) worked for me (although I pretty much use Firefox exclusively). Does anyone know if/when the incompatibility between IE9 and OOo 3.3 Win64 will be fixed? I get a bit nervous about Microsoft sneaking in an IE9 update without me being aware of it.

THnx Bill
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Re: Immediate crash after registration wizard OOo 3.3 Win64

Postby Hagar Delest » Thu Mar 29, 2012 10:28 pm

There are many users who don't have the problem so it's rather difficult to say if it will be really tackled by the devs.
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