[Solved] 1500 error: Another installation is in progress

[Alan Rymer]

I am trying to install the latest version of Open Office on my computer for the first time. I downloaded the installation file and tried t o set it up but I keep getting the 1500 error message that says another installation is in progress and I must complete the installation before continuing with the one but there is no other installation running and I cannot even try uninstall as there are no files for Open Office installed on my computer yet. Please can someone help me out as to how I can get this error sorted and the application fully installed.

[RoryOF]

Start TaskManager (Ctrl Shift Esc) and kill all soffice bin processes shown on TaskManager's tabs. Then try an install from your downloaded file.

[Alan Rymer]

There is no such file open in Task Manager unless it is running under a different name

[RoryOF]

It is many years since I used Windows, but my memory is that there may be a link at bottom of TaskManager Window saying words to the effect "show processes for all users"

[Alan Rymer]

I have attached a screenshot of what my task manager looks like

[Hagar Delest]

Merely try to reboot, many topics about this error.

Please add [Solved] at the beginning of the title in your first post (top of the topic) with the *EDIT button if your issue has been fixed.

[Hagar Delest]

I have attached a screenshot of what my task manager looks like

Your screenshot is hardly readable. No need to put it in a PDF. Hit the Print screen key, paste it in a picture manager and crop it. Saving as .jpg usually takes it down below the 128KiB limit of this forum.

[Alan Rymer]

I have tried to reboot and try the installation again but keep getting the same error message

[Alan Rymer]

Is this better?

[Hagar Delest]

There may be another application being installed too.
Not really a solution but you can try to install another application just to see. I wonder if LibreOffice installer is also prone to this kind of problem.

Much better screenshot!
But nothing special to report...

[Alan Rymer]

I have been able to install other applications such as Adobe and Google Chrome while this problem has persisted. It is only Open Office that I am having issues getting fully installed.

[robleyd]

Make sure you shut down the computer completely, as in turn off; by default Windows 10 doesn't do a complete shutdown but a quick restart. See e.g. https://www.howtogeek.com/243901/the-pr ... rtup-mode/ for more information.

[Alan Rymer]

Thank you so much for your assistance, it worked and Open Office is fully installed. I will change the topic to solved.

[robleyd]

For the benefit of others with the same problem, please say what actually solved your problem.

[Alan Rymer]

The problem was solved by disabling the Fast Start-Up setting (https://www.howtogeek.com/243901/the-pr ... rtup-mode/) and then shutting down the computer and once it was off, unplugging the power supply, waiting for about a minute and then plugging it in and power on my computer and following the setup again.