Apache OpenOffice Community Forum

I get the following error when trying to install OpenOffice 3.0 (released today):

Error 1316. A network error occurred while attempting to read from the file C:\Windows\Installer\openofficeorg30.msi

I get almost to the end of the installation when it is halted by the above error message and installation aborts.

Does anyone have any ideas?

I'm on Windows Vista, service pack 1.

HitByLife wrote:Does anyone have any ideas?

You're not the first with this error!Look at this "solved" thread: http://user.services.openoffice.org/en/ ... =15&t=6765

Maybe not, still there are a few differences:

1. I currently do not have any previous version of OpenOffice installed
2. I am trying to install OpenOffice 3, not 2.14

I have used programs like CCleaner and Revo uninstaller to check whether there are any OO leftovers on my computer, there seems to be none. I also downloaded the Windows Installer CleanUp Utility, cited in a cross-thread, but when attempting to use it, it says it's a cleaner for Microsoft Office, so I did not use it.

I did have version 2.x of OO installed before, so maybe I'll attempt to install it again and see if that will do the trick and let me install OO3.

HitByLife wrote:I did have version 2.x of OO installed before, so maybe I'll attempt to install it again and see if that will do the trick and let me install OO3.

This error seems to occur after older versions had been installed: http://www.oooforum.org/forum/viewtopic ... light=1316

Hm, just downloaded 2.4.1 from FileHippo.com, I cannot install it. It says I have a newer version on of OO installed and that I must uninstall it first. A newer version is nowhere to be found, though, so I wouldn't know how to uninstall it.

hol.sten wrote:This error seems to occur after older versions had been installed: http://www.oooforum.org/forum/viewtopic ... light=1316

Hm, I don't see how the Windows utility should be better at cleaning up than CCleaner or Revo uninstaller, but maybe I'll give it a try.

HitByLife wrote:Hm, I don't see how the Windows utility should be better at cleaning up than CCleaner or Revo uninstaller, but maybe I'll give it a try.

But, I'll be d%#ned, it worked. The Windows Installer CleanUp Utility (http://support.microsoft.com/kb/290301) really did the trick, it found something remaining from an older OO installation that none of the other apps I have used did. So, I stand corrected.

OO3 successfully installed, issue solved.