[Solved] Install stops because of Adobe Helper?

Issues with installing under all versions of MS Windows
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freedda
Posts: 30
Joined: Mon Jan 28, 2008 11:14 pm

[Solved] Install stops because of Adobe Helper?

Post by freedda »

I am trying to install the latest OO, but I keep getting a message saying I can't because Adobe Helper is running and I need to close / stop it first. I see it in task manager (twice), but when I end this task, it disappears for a moment, then appears again - I can't seem to stop it!

There are a whole bunch of other Adobe 'tasks' running too:
Creative Cloud,
Genuine Software Integration,
Adobe RdrCEF (about a half dozen of these!)
Adobe Update Service
Adobe IPC Broker

Any ideas what I should do, or try next? (I'm thinking I may need to end some or all of these other Adobe tasks?)

Best, David
Last edited by robleyd on Sat Oct 23, 2021 2:31 am, edited 1 time in total.
Reason: Tag [Solved]
John_Ha
Volunteer
Posts: 9583
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: Install stops because of Adobe Helper?

Post by John_Ha »

Reboot and try again.
LO 6.4.4.2, Windows 10 Home 64 bit

See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
freedda
Posts: 30
Joined: Mon Jan 28, 2008 11:14 pm

Re: Install stops because of Adobe Helper?

Post by freedda »

John_Ha wrote:Reboot and try again.
Nope, that did not work.

Any other thoughts?

I think it may have something to do with Abobe being connected to it's updates, cloud, etc.

D.
freedda
Posts: 30
Joined: Mon Jan 28, 2008 11:14 pm

Re: Install stops because of Adobe Helper?

Post by freedda »

I finally figure out I had to stop other Adobe tasks that were running including Cloud and Adobe updates, and then I could end adobe helper, and then do my OO install!
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