Can't print OpenOffice documents on Envy 5055 printer

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Can't print OpenOffice documents on Envy 5055 printer

Postby KsOOuser » Tue Jun 18, 2019 6:57 pm

We have Open Office 4.1.6, and just got a new HP Envy 5055 printer. We have Windows 10. I can print documents from e-mail and Notepad, but when I try to print an Open Office document, I get the error message: "Could not start printer. Please check your printer configuration." HP tech support said (I think) that the driver is working OK, and that I should contact Open Office. Can anyone help? Thanks in advance.
Open Office 4.1.6 on Windows 10
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Re: Can't print Open Office documents on Envy 5055 printer

Postby RoryOF » Tue Jun 18, 2019 6:59 pm

Have you restarted computer since installing the new printer?
Apache OpenOffice 4.1.7 on Xubuntu 18.04.3 (mostly 64 bit version) and very infrequently on Win2K/XP
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Re: Can't print Open Office documents on Envy 5055 printer

Postby KsOOuser » Tue Jun 18, 2019 7:00 pm

Yes, I have restarted the computer several times.
Open Office 4.1.6 on Windows 10
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Re: Can't print Open Office documents on Envy 5055 printer

Postby RoryOF » Tue Jun 18, 2019 7:08 pm

I suggest you disconnect the printer, uninstall it; then restart Windows and reconnect the printer, allowing Windows to autodetect it and install it again. It is also good to check that you have the most recent driver from the manufacturer.
Apache OpenOffice 4.1.7 on Xubuntu 18.04.3 (mostly 64 bit version) and very infrequently on Win2K/XP
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Re: Can't print Open Office documents on Envy 5055 printer

Postby KsOOuser » Tue Jun 18, 2019 9:01 pm

As you suggested, I just disconnected the printer, removed it from the computer, restarted the computer, then connected the printer again, and it reinstalled. And I still get that same error message when I try to print from Open Office. I have to do some other things now, but tomorrow I may call the store it came from and ask about the driver. Unless I hear another idea before then.
Open Office 4.1.6 on Windows 10
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Re: Can't print OpenOffice documents on Envy 5055 printer

Postby Hagar Delest » Tue Jun 18, 2019 9:14 pm

As a workaround, you can export to PDF and print that file.
I also have an Envy (4500) printer and sometimes some issues also (but not with this kind of error message).
AOO 4.1.7 on Xubuntu 19.10 and 4.1.5 on Windows 10 (with winPenPack port).
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