[Solved] Calc and Writer Not Responding

Issues with installing under all versions of MS Windows

[Solved] Calc and Writer Not Responding

Postby majorcfo » Wed Jan 31, 2018 2:18 am

I can open both programs but when I try to do anything, even just a click on the file, I get "not responding" with a blue circle going round and round. These are not large files. I then installed version 4.1.5 and get the same result. I am running Windows 10 version 1709 32 bit. The program had been running fine for a long time, and then suddenly is not usable. Please advise.

Majorcfo
Last edited by robleyd on Sun Feb 18, 2018 2:15 am, edited 1 time in total.
Reason: Tagged [Solved] [robleyd, Moderator]
Open Office 4.1.5 running on Windows 10 version 1709 32 bit
majorcfo
 
Posts: 11
Joined: Wed Jan 31, 2018 2:07 am

Re: Calc and Writer Not Responding

Postby FJCC » Wed Jan 31, 2018 4:01 am

Reset your user profile by doing the following. Shutdown OpenOffice. Open any file folder and type
%appdata%\openoffice\4
in the address box near the top. That will take you to a folder containing a folder called user. Rename that user_old and restart OpenOffice. Is it stable now?
AOO 3.4 or 4.1 on MS Windows XP ( before 2013-08-03) or Windows 7
If your question is answered, please go to your first post, select the Edit button, and add [Solved] to the beginning of the title.
FJCC
Moderator
 
Posts: 6714
Joined: Sat Nov 08, 2008 8:08 pm
Location: Colorado, USA

Re: Calc and Writer Not Responding

Postby majorcfo » Wed Jan 31, 2018 10:47 pm

No, not stable. Will not even open an existing file.
Open Office 4.1.5 running on Windows 10 version 1709 32 bit
majorcfo
 
Posts: 11
Joined: Wed Jan 31, 2018 2:07 am

Re: Calc and Writer Not Responding

Postby RoryOF » Wed Jan 31, 2018 10:50 pm

Start Taskmanager (Ctrl Shift Esc) and kill all soffice or openoffice processes shown on TM's tabs.
Apache OpenOffice 4.1.5 on Xubuntu 18.04 (mostly 64 bit version) and infrequently on Win2K/XP
14 October 2016 was Pooh's 90th birthday
User avatar
RoryOF
Moderator
 
Posts: 27205
Joined: Sat Jan 31, 2009 9:30 pm
Location: Ireland

Re: Calc and Writer Not Responding

Postby Hagar Delest » Wed Jan 31, 2018 10:54 pm

Any security application that could interfere? Have you tried to switch it off?
AOO 4.1.5 on Xubuntu 18.04 and on Windows 7 (with winPenPack port).
User avatar
Hagar Delest
Moderator
 
Posts: 28210
Joined: Sun Oct 07, 2007 9:07 pm
Location: France

Re: Calc and Writer Not Responding

Postby majorcfo » Thu Feb 01, 2018 12:01 am

Nothing there. I rebooted and tried CAlC again - file loads but same result - program not responding. Tried TM again and nothing there.
Only security application is Avast antivirus. I have never had problems with Open Office that I have used for years.
Open Office 4.1.5 running on Windows 10 version 1709 32 bit
majorcfo
 
Posts: 11
Joined: Wed Jan 31, 2018 2:07 am

Re: Calc and Writer Not Responding

Postby RoryOF » Thu Feb 01, 2018 12:15 am

Start Windows in Safe Mode and see if the problem persists when Windows runs in that mode.
Apache OpenOffice 4.1.5 on Xubuntu 18.04 (mostly 64 bit version) and infrequently on Win2K/XP
14 October 2016 was Pooh's 90th birthday
User avatar
RoryOF
Moderator
 
Posts: 27205
Joined: Sat Jan 31, 2009 9:30 pm
Location: Ireland

Re: Calc and Writer Not Responding

Postby majorcfo » Thu Feb 01, 2018 5:17 am

It worked okay in safe mode. I rebooted, and tried the program after disabling each start menu item, and the problem still exists. Is there a known compatability problem in OO 4.1.5 and Win 10 v1709?
Open Office 4.1.5 running on Windows 10 version 1709 32 bit
majorcfo
 
Posts: 11
Joined: Wed Jan 31, 2018 2:07 am

Re: Calc and Writer Not Responding

Postby majorcfo » Thu Feb 01, 2018 8:50 pm

I ran the OO repair tool and got the following message: "Program c:\programfiles\openoffice4\program\unopkg.exe R6034 Application has made an attempt to load the C runtime library incorrectly." I then uninstalled 4.1.5, rebooted, and installed 4.1.4. The same problem still exists.
Any further ideas?
Open Office 4.1.5 running on Windows 10 version 1709 32 bit
majorcfo
 
Posts: 11
Joined: Wed Jan 31, 2018 2:07 am

Re: Calc and Writer Not Responding

Postby Bill » Thu Feb 01, 2018 10:49 pm

majorcfo wrote:I ran the OO repair tool...

What is the "OO repair tool"? Google didn't find it.
AOO 4.1.5 and LO 6.0.3.2 on Manjaro MATE
Bill
Volunteer
 
Posts: 6818
Joined: Sat Nov 24, 2007 6:48 am

Re: Calc and Writer Not Responding

Postby majorcfo » Fri Feb 02, 2018 12:18 am

Open Office Repair is one of the choices in setup.
Open Office 4.1.5 running on Windows 10 version 1709 32 bit
majorcfo
 
Posts: 11
Joined: Wed Jan 31, 2018 2:07 am

Re: Calc and Writer Not Responding

Postby John_Ha » Fri Feb 02, 2018 10:46 am

1. Close AOO
2. Uninstall AOO
3. Rename C:\Users\xxxxxxn\AppData\Roaming\OpenOffice\4\user to C:\Users\xxxxxx\AppData\Roaming\OpenOffice\4\user-OLD. You may need to show hidden files to see it
4. Download AOO from http://www.openoffice.org/download/index.html
5. Install AOO.

Your problem will be solved so please view your first post in this thread and click the Edit button (top right in the post) and add [Solved] in front of the subject.
AOO 4.1.5, Windows 7 Home 64 bit

See the Writer Manual, the Writer FAQ, the Writer Tutorials and the Writer guide.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
John_Ha
Volunteer
 
Posts: 5689
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: Calc and Writer Not Responding

Postby majorcfo » Fri Feb 02, 2018 8:19 pm

I did all that and my problem is still not resolved. When I try to open the program from the task bar, I get "Program c:\programfiles\openoffice4\program\unopkg.exe R6034 Application has made an attempt to load the C runtime library incorrectly." When I try again, the programs open. Writer seems to be okay now, but Calc still is not responding after I open a file. I really need to get Calc to work.
Open Office 4.1.5 running on Windows 10 version 1709 32 bit
majorcfo
 
Posts: 11
Joined: Wed Jan 31, 2018 2:07 am

Re: Calc and Writer Not Responding

Postby John_Ha » Fri Feb 02, 2018 8:28 pm

Did you do all 5 steps exactly as asked?
AOO 4.1.5, Windows 7 Home 64 bit

See the Writer Manual, the Writer FAQ, the Writer Tutorials and the Writer guide.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
John_Ha
Volunteer
 
Posts: 5689
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: Calc and Writer Not Responding

Postby majorcfo » Fri Feb 02, 2018 9:24 pm

YES I DID.
Open Office 4.1.5 running on Windows 10 version 1709 32 bit
majorcfo
 
Posts: 11
Joined: Wed Jan 31, 2018 2:07 am

Re: Calc and Writer Not Responding

Postby RoryOF » Fri Feb 02, 2018 9:43 pm

Is Windows defender running?
Apache OpenOffice 4.1.5 on Xubuntu 18.04 (mostly 64 bit version) and infrequently on Win2K/XP
14 October 2016 was Pooh's 90th birthday
User avatar
RoryOF
Moderator
 
Posts: 27205
Joined: Sat Jan 31, 2009 9:30 pm
Location: Ireland

Re: Calc and Writer Not Responding

Postby majorcfo » Fri Feb 02, 2018 10:34 pm

No, I use Avast. See message Thu Feb 01, 2018 5:17 am. I disabled all startup programs one at a time and still have the problem.
Open Office 4.1.5 running on Windows 10 version 1709 32 bit
majorcfo
 
Posts: 11
Joined: Wed Jan 31, 2018 2:07 am

Re: Calc and Writer Not Responding

Postby RoryOF » Fri Feb 02, 2018 10:38 pm

Just in case, please check for Windows Defender. There have been reports that a recent Win10 upgrade installed (or enabled?) it, causing OO access problems.
Apache OpenOffice 4.1.5 on Xubuntu 18.04 (mostly 64 bit version) and infrequently on Win2K/XP
14 October 2016 was Pooh's 90th birthday
User avatar
RoryOF
Moderator
 
Posts: 27205
Joined: Sat Jan 31, 2009 9:30 pm
Location: Ireland

Re: Calc and Writer Not Responding

Postby majorcfo » Fri Feb 02, 2018 10:45 pm

No, it is turned off!!
Open Office 4.1.5 running on Windows 10 version 1709 32 bit
majorcfo
 
Posts: 11
Joined: Wed Jan 31, 2018 2:07 am

Re: Calc and Writer Not Responding

Postby Hagar Delest » Fri Feb 02, 2018 11:38 pm

Well, in fact, it seems to be a widespread issue, just google "Application has made an attempt to load the C runtime library incorrectly" and you'll see plenty of similar issues with other software.
See also: [Solved+Issue] OOo Won't Start - Error Loading VCRT Library.
AOO 4.1.5 on Xubuntu 18.04 and on Windows 7 (with winPenPack port).
User avatar
Hagar Delest
Moderator
 
Posts: 28210
Joined: Sun Oct 07, 2007 9:07 pm
Location: France

Re: Calc and Writer Not Responding

Postby John_Ha » Sat Feb 03, 2018 1:02 am

Googling attempt to load the C runtime library incorrectly gets 287,000 hits suggesting it is a general Windows problem and not just AOO.

Have you just installed something? or just updated something? or had a Windows update? Use System Restore to go back to before you saw the problem - if it is fixed, it was one of the updates, installs or changes made. iTunes and its accompanying software has been shown to be a cause.
AOO 4.1.5, Windows 7 Home 64 bit

See the Writer Manual, the Writer FAQ, the Writer Tutorials and the Writer guide.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
John_Ha
Volunteer
 
Posts: 5689
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: Calc and Writer Not Responding

Postby majorcfo » Sun Feb 18, 2018 2:06 am

I uninstalled iTunes and it did not solve the problem. I then completely uninstalled Open Office, ran through the complete Microsoft solution for R6034, and installed Open Office 4.1.5. It now appears OO is working properly. Thanks for all your help.

Please mark this as complete.
Open Office 4.1.5 running on Windows 10 version 1709 32 bit
majorcfo
 
Posts: 11
Joined: Wed Jan 31, 2018 2:07 am

Re: [Solved] Calc and Writer Not Responding

Postby shaasbs » Sat Apr 21, 2018 2:10 am

I rebooted a couple of times and it works like a charm. :)
Open Office Apache 4.1.5 on Windows 10
shaasbs
 
Posts: 1
Joined: Sat Apr 21, 2018 2:05 am


Return to MS Windows

Who is online

Users browsing this forum: No registered users and 9 guests