Setup is confusing
Posted: Fri Mar 23, 2018 6:08 pm
I recently installed OpenOffice for the first time and needed help with the detritus left behind. Details here: viewtopic.php?f=6&t=92925
Things to consider:
Make it clear on the website that this is a 32-bit program, so people aren't left searching for a 64-bit version, or wondering what they are downloading.
Change the wording on the Unpack setup to make it clear this is NOT the actual program the user is installing. (The Installation Instructions could be simplified [too many words] but the Unpack and Setup steps need to be separated.)
Either clean up your mess after the program installation or let the user know that the Unpack folder is not a secondary folder and the files within are not needed by the program and can be deleted.
Thank you!
Things to consider:
Make it clear on the website that this is a 32-bit program, so people aren't left searching for a 64-bit version, or wondering what they are downloading.
Change the wording on the Unpack setup to make it clear this is NOT the actual program the user is installing. (The Installation Instructions could be simplified [too many words] but the Unpack and Setup steps need to be separated.)
Either clean up your mess after the program installation or let the user know that the Unpack folder is not a secondary folder and the files within are not needed by the program and can be deleted.
Thank you!