JRE selection is not user-friendly

Request For Enhancement, User feedback candidates for wiki

JRE selection is not user-friendly

Postby jimmy_student » Tue Jun 30, 2015 1:56 am

Please add the following:
1) An additional step during the installation process of subsequent versions that prompts the user to select a JRE.
2) Change the language of JRE errors to say this:
OpenOffice requires a Java runtime environment (JRE) to perform this task. This computer's JRE seems to be one of the following: 1) not selected in OpenOffice, 2) not installed on the computer, or 3) defective. Please select a JRE via Tools > Options > OpenOffice > Java. If a selected JRE does not work, then it is either incompatible or defective. If no JRE is listed there, then either you need to install a JRE or the currently installed one is defective.

...instead of this...
OpenOffice requires a Java runtime environment (JRE) to perform this task. The selected JRE is defective. Please select another version or install a new JRE and select it under Tools - Options - OpenOffice - Java.


Why?
1) OO does not automatically choose a JRE, causing some features to not work, such as the Help file. (Not having full access to the Help file is a real killjoy!)
2) The error says that the JRE is "defective", a description which often is incorrect, sending the user's mind spinning with ideas regarding "defective" JRE.
3) When no JREs are selected, the radio button looks a bit like a mere bullet point. This may cause users to think any JREs listed are already selected, especially if the user's mind is spinning with ideas regarding "defective" JRE.
4) Bottom line: Installation, in regard to JRE selection, is not user-friendly.

My story:

I just installed v4.1.1 and had to go through the frustration of figuring out why the Help file was not working. (How am I supposed to figure out anything if the Help file is not working??) I had tried to search for some topics under the "Find" tab, but OO gave me a Java Runtime Environment error, saying that my JRE was defective. ...but my JRE was not defective.

The error message told me to manually select a JRE, via Tools > Options > OpenOffice > Java. ...but looking in that spot, I saw that I already had a JRE installed. At first glance, since I was thinking "Crap, my JRE is defective!", the radio button looked like a mere bullet point, so I thought OO already had my JRE selected, and that my JRE was defective.

After searching around the Internet, it seemed that everyone pointed to using that Options directory to fix the problem. So I went back and looked again, and finally realized that it was actually a radio button, not merely a bullet point. I selected my JRE and now it works. My JRE is not defective! What a mess.
~ jimmy
OpenOffice 4.1.1 on Windows XP
jimmy_student
 
Posts: 6
Joined: Wed Jul 03, 2013 7:36 pm

Re: JRE selection is not user-friendly

Postby Zizi64 » Tue Jun 30, 2015 8:05 am

Please add the following:
1) An additional step during the installation process of subsequent versions that prompts the user to select a JRE.
2) Change the language of JRE errors to say this:


There are no developers hanging out here. We are just Users like yourself.

There are bug report portals, where you can propose new features.
https://bz.apache.org/ooo/
Tibor Kovacs, Hungary; LO4.4.7, LO5.3.7 on Win7x64Prof.
PortableApps, WinPenPack: LO3.3.0-LO5.4.2 and AOO4.1.3
Please, edit the topic's initial post, and add the word "[Solved]" at the beginning of the subject line - if your problem has been solved.
User avatar
Zizi64
Volunteer
 
Posts: 6061
Joined: Wed May 26, 2010 7:55 am
Location: Budapest, Hungary

Re: JRE selection is not user-friendly

Postby RoryOF » Tue Jun 30, 2015 8:25 am

I'm writing from memory: I think the wording for the JRE defective message has been changed and will be incorporated into the next release of OO.
Apache OpenOffice 4.1.4 on Xubuntu 16.04.03 (mostly 64 bit version) and infrequently on Win2K/XP
14 October 2016 was Pooh's 90th birthday
User avatar
RoryOF
Moderator
 
Posts: 25492
Joined: Sat Jan 31, 2009 9:30 pm
Location: Ireland

Re: JRE selection is not user-friendly

Postby Bill » Tue Jun 30, 2015 8:36 am

jimmy_student wrote:1) OO does not automatically choose a JRE...

It does for me, using JRE 1.8.0_45 on Windows 10.
AOO 4.1.4 on 64-bit Windows 10 and Manjaro Linux
Bill
Volunteer
 
Posts: 6380
Joined: Sat Nov 24, 2007 6:48 am

Re: JRE selection is not user-friendly

Postby Bill » Wed Jul 01, 2015 8:50 pm

jimmy_student wrote:Please add the following:
1) An additional step during the installation process of subsequent versions that prompts the user to select a JRE.

That may be difficult if not impossible. It would require a change in the way JRE selection is handled. Currently, the JRE selection is a user setting stored in the user profile, not a program setting. During new and clean installations, no user profiles exist.
AOO 4.1.4 on 64-bit Windows 10 and Manjaro Linux
Bill
Volunteer
 
Posts: 6380
Joined: Sat Nov 24, 2007 6:48 am

Re: JRE selection is not user-friendly

Postby ehume » Sun Jul 19, 2015 12:17 am

Zizi64 wrote: . . . There are no developers hanging out here. We are just Users like yourself.

There are bug report portals, where you can propose new features.
https://bz.apache.org/ooo/


These are two very important bits of information. Thank you so much.

I have found another user who agrees with me that Java is a security problem. So I left an addition to the preexisting bug. Thank you again, sir.

[solved]Edit: Now this is ugly. I installed JRE. OO does not allow me to open Help, wants a JRE.
I restart my computer. OO does not allow me to open Help, wants a JRE.
I reinstall OO. OO does not allow me to open Help, wants a JRE.

Back to Bugzilla.
Last edited by ehume on Mon Jul 20, 2015 2:41 am, edited 1 time in total.
OpenOffice 4.1 on Windows 8.1
ehume
 
Posts: 4
Joined: Sat Jul 18, 2015 11:55 pm

Re: JRE selection is not user-friendly

Postby RoryOF » Sun Jul 19, 2015 12:48 am

As OpenOffice is a 32 bit application it requires a 32 bit Java to be installed and selected (/Tools /Options /OpenOffice /Java). The 32 bit Java will run alongside the 64 bit Java if using a 64 bit version of Windows. Download 32 bit java from http://www.java.com; it will have 586 in its filename.
Apache OpenOffice 4.1.4 on Xubuntu 16.04.03 (mostly 64 bit version) and infrequently on Win2K/XP
14 October 2016 was Pooh's 90th birthday
User avatar
RoryOF
Moderator
 
Posts: 25492
Joined: Sat Jan 31, 2009 9:30 pm
Location: Ireland

Re: JRE selection is not user-friendly

Postby ehume » Sun Jul 19, 2015 12:54 am

Thank you. That worked. I got my help. Now I can uninstall Java again. But I'll bookmark your excellent instructions.
OpenOffice 4.1 on Windows 8.1
ehume
 
Posts: 4
Joined: Sat Jul 18, 2015 11:55 pm

Re: JRE selection is not user-friendly

Postby Villeroy » Sun Jul 19, 2015 3:22 pm

I tried to describe all possible JRE problems in https://forum.openoffice.org/en/forum/v ... 85#p312085 (updated today).
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
Ubuntu 16.04, OpenOffice 4.x & LibreOffice 5.x
User avatar
Villeroy
Volunteer
 
Posts: 24652
Joined: Mon Oct 08, 2007 1:35 am
Location: Germany

Re: JRE selection is not user-friendly

Postby ehume » Mon Jul 20, 2015 2:43 am

Villeroy wrote:I tried to describe all possible JRE problems in https://forum.openoffice.org/en/forum/v ... 85#p312085 (updated today).

A most excellent reference. Since I uninstalled JRE, and I will be reinstalling/uninstalling JRE each time I need it, your link will be most helpful. Thanks.
OpenOffice 4.1 on Windows 8.1
ehume
 
Posts: 4
Joined: Sat Jul 18, 2015 11:55 pm

Re: JRE selection is not user-friendly

Postby RusselB » Mon Jul 20, 2015 3:14 am

There is no reason, that I'm aware of, to consistently uninstall/reinstall Java/JRE each time you need it.
I run a 32 bit version of Java for programs like Open Office that require the 32 bit along with a 64 bit version with no (known) difficulties.
OpenOffice 4.1.4 and LibreOffice 5.2.7.2 on Windows 7 Pro & Ultimate
If you believe your problem has been resolved, please go to your first post in this topic, click the Edit button and add [Solved] to the beginning of the Subject line.
RusselB
Volunteer
 
Posts: 4158
Joined: Fri Jan 03, 2014 7:31 am
Location: Sarnia, ON

Re: JRE selection is not user-friendly

Postby RoryOF » Mon Jul 20, 2015 8:32 am

Once a 32 bit Java has been installed and selected in OpenOffice, it wlll remember to use that Java version. There will be no need to reinstall it, unless Windows housekeeping removes it.
Apache OpenOffice 4.1.4 on Xubuntu 16.04.03 (mostly 64 bit version) and infrequently on Win2K/XP
14 October 2016 was Pooh's 90th birthday
User avatar
RoryOF
Moderator
 
Posts: 25492
Joined: Sat Jan 31, 2009 9:30 pm
Location: Ireland

Re: JRE selection is not user-friendly

Postby ehume » Tue Jul 21, 2015 1:32 am

RusselB wrote:There is no reason, that I'm aware of, to consistently uninstall/reinstall Java/JRE each time you need it.
I run a 32 bit version of Java for programs like Open Office that require the 32 bit along with a 64 bit version with no (known) difficulties.


Java is insecure rot. I install it, use it, then uninstall it to keep my exposure to a minimum. If I can, I run with no net connection. Sound paranoid? Just because you're paranoid doesn't mean They are not trying to get you.
OpenOffice 4.1 on Windows 8.1
ehume
 
Posts: 4
Joined: Sat Jul 18, 2015 11:55 pm

Re: JRE selection is not user-friendly

Postby Villeroy » Thu Jul 23, 2015 12:53 pm

All security flaws were related to the "sand box in a browser" concept. There were hardly any viable exploits targeted at local Java applications and components. Oracle seems to have learned something. Security updates for Java8 arrive in acceptable intervals (quarterly, not weekly) but they are still related to browser apps.
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
Ubuntu 16.04, OpenOffice 4.x & LibreOffice 5.x
User avatar
Villeroy
Volunteer
 
Posts: 24652
Joined: Mon Oct 08, 2007 1:35 am
Location: Germany


Return to User Experience (UX)

Who is online

Users browsing this forum: No registered users and 1 guest