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Harvesting UX Data

PostPosted: Tue Jun 26, 2012 12:35 pm
by RGB
Kevin Grignon started a page on the project wiki to gather user experience (UX) feedback from different sources and that of course include a section for the forums.

IMO, this is just a first step to help close the gap between users and developers. Someone interested on helping? Discussing changes and adding links to those discussions is a good step forward.

Re: Harvesting UX Data

PostPosted: Tue Jun 26, 2012 12:43 pm
by Hagar Delest
RGB wrote:IMO, this is just a first step to help close the gap between users and developers.

+1.
Good idea. What is expected? To tell users who ask for such improvements in the forum to create a wiki account and file it themselves (poor success I fear) or that they PM a Volunteer (agreeing in this topic such role) who will do the wiki part?

Re: Harvesting UX Data

PostPosted: Tue Jun 26, 2012 12:58 pm
by RGB
I think it is up to us to agree on a method.

One possible way is to open a dedicated subforum (here at "Site Feedback", maybe?), to discuss suggestions, maybe bug reports and other ideas, and if a thread goes well then report it.

We did a small experiment on the ES forums that I think was quite successful (a couple of bug reports, tons of translation fixes and a small feature request)... but we are a small group, here maybe we have the "critical mass" to start this with more strength and continuity.

Re: Harvesting UX Data

PostPosted: Tue Jun 26, 2012 1:19 pm
by Hagar Delest
I think we should even open a forum in Community in parallel with General Discussion and Site Feedback to avoid making it a sub-forum (too much hidden).
That could be an entry point for people wanting to participate more directly to the improvement of the project.

Re: Harvesting UX Data

PostPosted: Tue Jun 26, 2012 1:21 pm
by RoryOF
I agree - open a dedicated Forum and as feasible proposals arise (not "blue sky" proposals") and crystalise, we can raise a bug or post them to the mailing lists.

Re: Harvesting UX Data

PostPosted: Tue Jun 26, 2012 5:45 pm
by RGB
Hagar Delest wrote:I think we should even open a forum in Community in parallel with General Discussion and Site Feedback to avoid making it a sub-forum (too much hidden).
That could be an entry point for people wanting to participate more directly to the improvement of the project.

+1
It seems we have a plan... :mrgreen:

Re: Harvesting UX Data

PostPosted: Tue Jun 26, 2012 6:38 pm
by robweir
RGB wrote:I think it is up to us to agree on a method.


Is there any facility in phpBB, natively or via an extension, for tagging a post?

Having something like that, especially if we can search for it, would be idea. Then we could tag posts as "feature idea", "FAQ candidate", "possible volunteer", etc.

-Rob

Re: Harvesting UX Data

PostPosted: Tue Jun 26, 2012 8:10 pm
by RGB
robweir wrote:Is there any facility in phpBB, natively or via an extension, for tagging a post?


AFAIK, not native but there are several MODs that provide the functionality. I do not have the technical background to know which one is the best one, though.

A phpBB based forum with a working tag system is the KDE Community Forum.

(BTW, they have a button to tag threads as solved... that would be nice...)

Re: Harvesting UX Data

PostPosted: Wed Jun 27, 2012 11:40 pm
by Hagar Delest
As a starter, we could add some tags at the beginning of the topic title like: [RFE], [FAQ], ...

Have created the new forum, moved this topic inside and made it a sticky as an explanation of this forum. If someone spots an existing topic worth moving here, just report it.