Slide show playing issue

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Slide show playing issue

Postby sanjeeme » Thu Apr 27, 2017 7:53 am

Dear Friends

I got a problem with my OO impress recently. When I run the slide show screen will freeze and stuck and I can't do anything since then until I restart the PC. I update the OO to newer version (4.1.3) but problem remains same. I used original Windows 8.1 OS. Can you help me rectify this problem.

Best Regards
Sanjee
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Re: Slide show playing issue

Postby RoryOF » Thu Apr 27, 2017 10:53 am

Try /Tools /Minimise Presentation to make a copy version of your presentation optimised for display. It is possible that one or more of your insertions is at to great a resolution.
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Re: Slide show playing issue

Postby sanjeeme » Tue May 30, 2017 8:22 am

Dera RoryOF

Thanks for the reply and sorry for late reply. Yes I try to make optimised version as you instruct but problem not resolved. It gave following error when I going to play the slide show.

FATAL ERROR

SEH Exception: Access Violation


Please give some instruction to rectify this issue.

Thanks
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Re: Slide show playing issue

Postby RoryOF » Tue May 30, 2017 10:55 am

I know that the SEH problem has been reported for some Windows installations, but as I don't use Windows I am not au fait with a fix,
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Re: Slide show playing issue

Postby sanjeeme » Wed May 31, 2017 6:27 am

Thanks, If some one knows any solution for this issue, it will great help.
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Re: Slide show playing issue

Postby Zizi64 » Wed May 31, 2017 6:32 am

- Are you using the native ODF filetypes, or foreign filetypes?
- Have you tried your files with LibreOffice?


I update the OO to newer version (4.1.3)

Please update your forum-signature...
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Re: Slide show playing issue

Postby sanjeeme » Wed May 31, 2017 6:37 am

Hi Zizi64

Thanks for the reply, The problem remains same even I used ODF or foreign filetypes. No, I not try files with LibreOffice.

Best Regards
San
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Re: Slide show playing issue

Postby robleyd » Wed May 31, 2017 6:46 am

There are some suggestions in this bug report which may be helpful; if not you might add a comment that the problem still exists, or open a new bug report.
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Re: Slide show playing issue

Postby sanjeeme » Mon Jun 05, 2017 7:58 am

Hi friends

This problem now spreading all the Windows 8.1 PC in my office. We cant play any presentation file in impress. Impress was stop working right after we start the Slide Show without even one slide play. New slide without any images also gave same problem. Now almost all PCs got this problem.

This is critical issue we facing here and hope some quick solution. Please let me know if you want anything regarding this issue.

Best Regards
San
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Re: Slide show playing issue

Postby Zizi64 » Mon Jun 05, 2017 8:56 am

We cant play any presentation file in impress.


Can you open the presentation files in the Impress application with menu item
File - Open - ... ?

Have those files native .odp format, or other (foreign) format/s/?

Can you upload a problematic presentation file here?
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Re: Slide show playing issue

Postby sanjeeme » Mon Jun 05, 2017 9:14 am

Yes, we can open and edit slides without problem (all menus are working). But when we going to run the slide show (F5 or using Slide Show Menu) application got stuck without playing one slide.

The problem remains same even we use .odp format or foreign file format.

There are no special file to mention, all presentation files had a same problem even new presentation file has same problem when we going to run the slide show.
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Re: Slide show playing issue

Postby RoryOF » Mon Jun 05, 2017 9:19 am

A quick workaround is to /File /Export as PDF the presentation; this at least shows the slide content, but transitions and multimedia are not handled.

I suggest renaming your OpenOffice user profile on one machine to see if this helps.
As you are using Windows close OpenOffice and the Quickstarter. Open File
Explorer. Copy and paste %appdata%\OpenOffice\4 in the File Explorer (sometimes called Windows Explorer)
Address Bar and press Enter. Rename the "user" folder - "user.old" is a
good choice. Start OpenOffice.
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Re: Slide show playing issue

Postby sanjeeme » Mon Jun 05, 2017 10:18 am

Dear RoryOF

Thanks for answer, unfortunately issue still remains same. Here I attach the message when appeared starting the slide show.


Best Regards
San
Attachments
error1.jpg
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Re: Slide show playing issue

Postby RoryOF » Mon Jun 05, 2017 10:24 am

It is possible that there are hung OpenOffice processes. Start TaskManager (Ctrl Shift Esc) and kill any "soffice" processes shown on TaskManager''s Processes tab (Details tab on Win 10). Then start OpenOfdfice and see if a presentation will display.
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Re: Slide show playing issue

Postby sanjeeme » Mon Jun 05, 2017 10:39 am

I checked the task manager and there was no "soffice" processes currently running on.
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Re: Slide show playing issue

Postby sanjeeme » Mon Jun 05, 2017 10:46 am

Here I try to follow few instruction given in this forum.

- Increased the Memory capacity
- Tried to optimised for display using Try /Tools /Minimise Presentation
- Set Macro security to low
- Rename the "user" foloder
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Re: Slide show playing issue

Postby sanjeeme » Fri Jun 09, 2017 12:59 pm

If some one have any kind of solution for this it is great help.

Thanks
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Re: Slide show playing issue

Postby Mr.Dandy » Wed Jun 14, 2017 5:54 pm

Maybe follow previous comment:
Zizi64 wrote:Can you upload a problematic presentation file here?

You provide just a screenshot. This will no help us to help you.
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Re: Slide show playing issue

Postby sanjeeme » Thu Jun 15, 2017 6:20 am

Actually it is not one file, We can't run any presentation. Even new presentation. We can crate and apply all animations but when we going to play (any presentation file) it will stuck and give error message which showed in the screen shot. Therefore I can't say one file all file were gave this error.
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Re: Slide show playing issue

Postby RoryOF » Thu Jun 15, 2017 6:37 am

Start Windows in Safe mode; if presentations run correctly in this mode the problem is caused by some driver or program that runs in Windows normal mode. Obvious candidates are firewalls and antivirus programs, but there can be others.
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